Network Service and Software Information
Application for Scanning Documents and Images (Epson Scan 2)
Application for Configuring Scanning Operations from the Control Panel (Epson Event Manager)
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)
Application for Quick and Fun Printing from a Computer (Epson Photo+)
Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)
Application for Updating Software and Firmware (Epson Software Updater)
Application for Setting up the Device on a Network (EpsonNet Config)
Colored Banding Appears at Intervals of Approximately 2.5 cm
The Position, Size, or Margins of the Printout Are Incorrect
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
An Image of the Reverse Side of the Original Appears in the Copied Image
The Text or Image Copied from the ADF is Squeezed or Stretched
If you are scanning with the ADF, check that the document cover and ADF cover are closed.
You cannot use ADF when scanning from Photo Mode in Epson Scan 2.
Connect the USB cable securely to the printer and the computer. If you are using a USB hub, try to connect the printer directly to the computer.
If you scan at a high resolution over a network, a communication error may occur. Lower the resolution.
Make sure that the correct printer (scanner) is selected on Epson Scan 2.
In Windows, make sure the printer (scanner) is displayed in Scanner and Camera. The printer (scanner) should be displayed as "EPSON XXXXX (printer name)". If the printer (scanner) is not displayed, uninstall and then re-install Epson Scan 2. See the following to access Scanner and Camera.
Windows 10
Click on the start button, and then select Windows System > Control Panel, enter "Scanner and Camera" in the search charm, click View scanners and cameras, and then check if the printer is displayed.
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select Desktop > Settings > Control Panel, enter "Scanner and Camera" in the search charm, click Show Scanner and Camera, and then check if the printer is displayed.
Windows 7/Windows Server 2008 R2
Click the start button and select Control Panel, enter "Scanner and Camera" in the search charm, click View scanners and cameras, and then check if the printer is displayed.
Windows Vista/Windows Server 2008
Click the start button, select Control Panel > Hardware and Sound > Scanners and Cameras, and then check if the printer is displayed.
Windows XP/Windows Server 2003 R2/Windows Server 2003
Click the start button, select Control Panel > Printers and Other Hardware > Scanner and Cameras, and then check if the printer is displayed.