Paper Is Smeared or Scuffed

Use paper supported by this printer.

When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

Place the paper on a flat surface to check if it is curled. If it is, flatten it.

Check the paper condition. If paper absorbs moisture, it becomes wavy or curls that may cause the trouble.

If papers are smeared or scuffed frequently, try using newly opened papers.

Keep paper that you opened once sealed in a plastic bag.

When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In this case, enable the Thick Paper setting. If you enable this setting, print quality may decline or printing may slow down.

Select Settings > General Settings > Printer Settings > Thick Paper, and then select Mode1 or Mode2 or Mode3.

Click Extended Settings on the printer driver's Maintenance tab, select Thick Paper and Envelopes, and then select Printer Settings or one of the other options.

Select System Settings (or System Preferences) from the Apple menu, select Printers & Scanners (or Print & Scan or Print & Fax), and then select the printer.

Click Options & Supplies> Options or Driver > Thick paper and envelopes, and then select Printer Settings or one of the other options.

If paper is still smeared after enabling Thick Paper, reduce the print density.

If the back of the paper was printed before the side that had already been printed was dry, ink may stick to the roller inside the printer and transfer to the paper the next time you print. When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.

When using the automatic 2-sided printing feature and printing high density data such as images and graphs, lower the print density and increase the drying time.