Error Code is Displayed on the Status Menu

001

The product was turned off by a power failure.

-

101

The memory is full.

Try the methods below to reduce the size of the print job.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

102

Collated printing has failed due to a lack of available memory.

Try the methods below to reduce the size of the print job. If you do not want to use these methods, try printing one copy at a time.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

103

Printing quality has been lowered due to a lack of available memory.

If you do not want to lower the print quality, try the following methods to reduce the size of the print job.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

104

Reverse printing has failed due to a lack of available memory.

If you want to print in reverse, try the following methods to reduce the size of the print job.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

106

Cannot print from the computer due to the access control settings.

Contact your printer administrator.

107

User authentication failed. The job has been canceled.

• Make sure that the user name and password are correct.

• Tap Settings > General Settings > System Administration > Security Settings > Access Control. Enable the access control feature, and then allow the job to print without authentication information.

• Register a user account to the printer driver.

  Registering a User Account on the Printer Driver (Windows)

108

Confidential job data was deleted when the printer was turned off.

-

109

The received fax was already deleted.

-

110

The job was printed on one side only because the paper loaded does not support double sided printing.

If you want to perform 2-sided printing, load paper that supports 2-sided printing.

111

Available memory is running low.

Try the methods below to reduce the size of the print job.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

120

Cannot communicate with the server for an open platform environment.

Make sure there are no errors on the server or the network.

130

Collated printing has failed due to a lack of available memory.

Try the methods below to reduce the size of the print job. If you do not want to use these methods, try printing one copy at a time.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

131

Reverse printing has failed due to a lack of available memory.

If you want to print in reverse, try the following methods to reduce the size of the print job.

• Lower the print quality and the resolution.

• Change the format setting.

• Reduce the number of images, letters or fonts used in the print job.

132

Cannot print due to a lack of available memory.

Try the methods below to reduce the size of the print data.

• Change to a smaller paper size.

• Simplify the data by reducing the number of images in the print data or reducing the number of font types.

133

Cannot print on two sides due to a lack of available memory. Only one side will be printed on.

Try the methods below to reduce the size of the print data.

• Change to a smaller paper size.

• Simplify the data by reducing the number of images in the print data or reducing the number of font types.

141

Error in the printer's storage device. The job has been canceled.

Contact Epson support or an authorized Epson service provider to replace the storage device.

151

Printing was not performed because the login user name and the user name associated with the confidential job do not match.

Make sure you log in with the same user name as the user name associated with the confidential job.

152

153

The job has been canceled due to security settings.

Contact your printer administrator.

161

Page count management is set in Epson Print Admin Serverless. Printing was not performed because the number of pages in the job is larger than the number of pages allowed.

Contact your system administrator.

201

The memory is full.

• Print received faxes from Job Status in Job/Status .

• Delete received faxes saved in the inbox from Job Status in Job/Status.

• If you are sending a monochrome fax to a single destination, you can send it by using Direct Send.

• Split your originals into smaller sets and send them in separate batches.

202

The line was disconnected by the recipient machine.

Wait for a while and then try again.

203

The product cannot detect the dial tone.

• Make sure that the phone cable is connected correctly and the phone line is working.

  Connecting the Printer to a Phone Line

• When the printer is connected to the PBX or the terminal adapter, change the Line Type setting to PBX.

• Tap Settings > General Settings > Fax Settings > Basic Settings > Dial Tone Detection, and then disable the dial tone setting.

204

The recipient machine is busy.

• Wait for a while and then try again.

• Make sure you are using the correct fax number.

205

The recipient machine does not answer.

Wait for a while and then try again.

206

The phone cable is incorrectly connected to the LINE or EXT. port of the product.

Check the connections to the LINE port and the EXT. port on the printer.

207

The product is not connected to the phone line.

Connect the phone cable to the phone line.

208

The fax could not be sent to some of the specified recipients.

Print a Fax Log or Last Transmission report from Fax Report in the Fax mode to check the failed destination. When the Save Failure Data setting is enabled, you can resend a fax from Job Status in Job/Status.

301

There is not enough storage space available to save the data on the memory device.

• Increase the storage space on the memory device.

• Reduce the number of documents.

• Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

302

The memory device is write-protected.

Disable write protection on the memory device.

303

No folder has been created to save the scanned image.

Use a different memory device.

304

The memory device has been removed.

Reinsert the memory device.

305

An error occurred while saving the data to the memory device.

If the memory device is also being accessed by a computer, wait for a while and then try again.

306

The memory is full.

Wait until other ongoing jobs are finished.

307

The scanned image size exceeds the maximum size allowed. (Scan to a Memory Device)

Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

311

A DNS error has occurred.

• Tap Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.

• Check the DNS settings for the server, the computer, or the access point.

312

An authentication error has occurred.

Tap Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.

313

A communication error has occurred.

• Print a Network Connection Report to check if the printer is connected to the network.

• Tap Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings to check the email server settings.

• The authentication methods of the printer and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None.

314

The data size exceeds the maximum size allowed for attached files.

• Increase the Attached File Max Size setting in the scan settings.

• Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

315

The memory is full.

Wait until other ongoing jobs are finished.

316

A mail encryption error has occurred.

• Make sure that the encryption certificate setting is correct.

• Make sure that the printer's time setting is correct.

317

A mail signature error has occurred.

• Make sure that the signing certificate setting is correct.

• Make sure that the printer's time setting is correct.

318

A domain restriction error has occurred.

Contact your administrator to check if the domain of your email destination is restricted.

321

A DNS error has occurred.

• Tap Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.

• Check the DNS settings for the server, the computer, or the access point.

322

An authentication error has occurred.

Check the Location settings.

323

A communication error has occurred.

• Check the Location settings.

• Print a Network Connection Report to check if the printer is connected to the network.

324

A file with the same name already exists in the specified folder.

• Delete the file with the same name.

• Change the file name prefix in File Settings.

325

326

There is not enough storage space in the specified folder.

• Increase the storage space in the specified folder.

• Reduce the number of documents.

• Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

327

The memory is full.

Wait until other ongoing jobs are finished.

328

The destination was wrong or the destination does not exist.

Check the Location settings.

329

The scanned image size exceeds the maximum size allowed. (Scan to a Network Folder or FTP Server)

Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image.

330

An FTPS/FTPS secure connection error has occurred.

• Check the location in the destination settings.

• Run Web Config, and then update the root certificate.

• Run Web Config, and then import or update the CA certificate.

If the error cannot be cleared, set the certificate verification to off in the destination settings.

331

A communication error occurred.

Print a Network Connection Report to check if the printer is connected to the network.

332

There is not enough storage space available to save the scanned image in the destination storage.

Reduce the number of documents.

333

The destination could not be found because the destination information on the server changed before the scanned image was sent.

Select the destination again.

334

An error occurred while sending the scanned image.

-

341

A communication error has occurred.

• Check the connections for the printer and the computer. If you are connecting over a network, print a Network Connection Report to check if the printer is connected to the network.

• Make sure that Document Capture Pro is installed on the computer.

342

All scanned originals were detected as blank pages.

• Make sure the original is placed correctly.

• If some pages are incorrectly skipped as blank pages, lower the detection level in Skip Blank Pages > Sensitivity.

343

The OCR device is damaged.

Contact Epson support or an authorized Epson service provider.

350

An FTPS/HTTPS certificate error has occurred.

• Make sure that the date/time and time difference settings are correct.

• Run Web Config, and then update the root certificate.

• Run Web Config, and then import or update the CA certificate.

If the error cannot be cleared, set the certificate verification to off in the destination settings.

360

There is no connection to the cloud service or email service.

Connect with the cloud server or email service.

361

The connection to the cloud service or email service has expired.

Connect with the cloud server or email service.

362

The file you are trying to print does not exist.

Select an existing file and print it.

363

You do not have permission to download the file.

Check the file permission information.

364

File conversion failed on the service side.

Wait for a while and then try again.

365

Cannot print the file.

-

366

The process was initiated while a network reboot was in progress.

Wait until the network reboot is complete.

367

The service is temporarily unavailable or experiencing high traffic.

Wait for a while and then try again.

368

An internal server error occurred during processing on the service side.

Wait for a while and then try again.

369

The service is unable to accept requests.

Wait for a while and then try again.

370

You need to sign in to the cloud service again.

Sign in to the cloud service.

401

There is not enough storage space available to save the data in the memory device.

Increase the storage space in the memory device.

402

The memory device is write-protected.

Disable write protection on the memory device.

404

The memory device has been removed.

Reinsert the memory device.

405

An error occurred while saving data to the memory device.

• Reinsert the memory device.

• Use a different memory device on which you have created a folder using the Create a folder to save fax data function.

411

A DNS error has occurred.

• Tap Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.

• Check the DNS settings for the server, the computer, or the access point.

412

An authentication error has occurred.

Tap Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings, and then check the server settings.

413

A communication error has occurred.

• Print a Network Connection Report to check if the printer is connected to the network.

• Tap Settings > General Settings > Network Settings > Advanced > Email Server > Server Settings to check the email server settings.

• The authentication methods of the printer and the email server may not match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None.

421

A DNS error has occurred.

• Tap Settings > General Settings > Network Settings > Advanced > TCP/IP, and then check the DNS settings.

• Check the DNS settings for the server, the computer, or the access point.

422

An authentication error has occurred.

Tap Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings, and then check the settings of the folder selected in Destination.

423

A communication error has occurred.

• Print a Network Connection Report to check if the printer is connected to the network.

• Tap Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings, and select on the box registered. Then, check the folder setting in Save/Forward Destination (Required).

425

There is not enough storage space in the forwarding destination folder.

Increase the storage space in the forwarding destination folder.

428

The destination was wrong or the destination does not exist.

Tap Settings > General Settings > Fax Settings > Receive Settings > Save/Forward Settings, and select on the box registered. Then, check the folder setting in Save/Forward Destination (Required).

501

Cannot use the storage feature.

Check the user permissions from Web Config.

502

The storage area is full.

Delete unnecessary saved jobs from the control panel or Web Config.

504

The number of files has reached the maximum limit.

Delete unnecessary saved jobs from the control panel or Web Config.

505

A read/write error has occurred in the storage.

Contact Epson support.

506

When outputting files from the storage, the maximum number of pages for a job has been reached.

Make sure there 2000 pages or less in the job.