Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established

Make sure that the PC-FAX driver is installed on the computer. The PC-FAX driver is installed with FAX Utility. Follow the steps below to check if it is installed.

Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then reinstall the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.

• Windows 11

  Click on the start button, and then select Settings > Bluetooth & devices > Printers & scanners.

• Windows 10

  Click on the start button, and then select Windows System > Control Panel > View devices and printers in Hardware and Sound.

• Windows 8.1/Windows 8

  Select Desktop > Settings > Control Panel > View devices and printers in Hardware and Sound or Hardware.

• Windows 7

  Click the start button, and select Control Panel > View devices and printers in Hardware and Sound or Hardware.

Set the user name and password in the printer driver. When the security feature that restricts users from accessing the printer's fax function is enabled, and a fax is sent from the computer, user authentication is performed with the user name and password set in the printer driver.

Try the resolutions for fax connection and fax settings.