AM-C6000 Series/AM-C5000 Series/AM-C4000 Series

User's Guide

> Solving Problems > Cannot Print, Copy, Scan, or Fax > The Printer Cannot Connect by USB

The Printer Cannot Connect by USB

The following causes can be considered.

The USB cable is not plugged into the electrical outlet correctly.

Solutions

Connect the USB cable securely to the printer and the computer.

There is a problem with the USB hub.

Solutions

If you are using a USB hub, try to connect the printer directly to the computer.

There is a problem with the USB cable or the USB inlet.

Solutions

If the USB cable cannot be recognized, change the port, or change the USB cable.

The printer is connected to a SuperSpeed USB port.

Solutions

If you connect the printer to a SuperSpeed USB port using a USB 2.0 cable, a communication error may occur on some computers. In this case, re-connect the printer using one of the following methods.

  • Use a USB 3.0 cable.

  • Connect to a Hi-Speed USB port on the computer.

  • Connect to a SuperSpeed USB port other than the port that generated the communication error.