Cannot Print, Copy, Scan, or Fax

The Application or Printer Driver do not Work Properly

• Cannot Print Even Though a Connection has been Established (Windows)

• Printer Does Not Print While Using PostScript Printer Driver (Windows)

• Cannot Print Even Though a Connection has been Established (Mac OS)

• Printer Does Not Print While Using PostScript Printer Driver (Mac OS)

• Cannot Print Even Though a Connection has been Established (iOS)

• Cannot Scan Even Though a Connection has been Correctly Established

The Printer Cannot Connect by USB

Cannot Copy

Cannot Send or Receive Faxes

• Cannot Send or Receive Faxes

• Cannot Send Faxes

• Cannot Send Faxes (When Optional Fax Boards Installed)

• Cannot Send Faxes (When IP Fax is Activated)

• Cannot Receive Faxes

• Cannot Receive Faxes (When Optional Fax Boards Installed)

• Cannot Receive Faxes (When IP Fax is Activated)

• Cannot Send Faxes to a Specific Recipient

• Cannot Send Faxes at a Specified Time

• Faxes Are Sent at the Wrong Size

• Cannot Save Received Faxes to a Memory Device

• Cannot Receive A3 Size Faxes

• Received Faxes Are Not Printed

• Cannot Send or Receive Faxes Even Though a Connection has been Correctly Established (Windows)

• Cannot Send or Receive Even Though a Connection has been Correctly Established (Mac OS)

Paper Does Not Feed or Eject Correctly

• Points to Check

• Paper Feeds at a Slant

• Several Sheets of Paper are Fed at a Time

• Paper Out Error Occurs

• Paper Does Not Eject Correctly

• Original Does Not Feed in the ADF

• Paper Does Not Feed from the Paper Cassette Units

• Paper Does Not Feed from the High Capacity Tray

• The Finisher Is Not Recognized

• The Saddle Stitch Unit Is Not Recognized

• Paper Is Not Ejected to the Finisher

• Stapled Paper is Misaligned Vertically

• Stapled Paper is Misaligned Horizontally

• Stapled Paper is Misaligned (When Using the Inner Finisher)

• Cannot Shift

• Cannot Fold and Saddle Stitch

• Inside of the Paper Folds when Making Trifolded Prints

• Cannot Punch Correctly