AM-C6000 Series/AM-C5000 Series/AM-C4000 Series

User's Guide

> Solving Problems > Cannot Print, Copy, Scan, or Fax > Cannot Send or Receive Faxes > Cannot Receive Faxes

Cannot Receive Faxes

The following causes can be considered.

We also recommend checking the printer status in Job/Status, such as whether or not the printer is currently receiving the fax.

The available memory of the inbox and the confidential box is not enough.: Solutions

200 received documents have been saved in the inbox and the confidential box in total. Delete the unnecessary documents.

The sender's fax number has not been registered in the contacts list.: Solutions

Faxes sent from numbers that have not been registered to the contacts list are set to be blocked. Register the sender's fax number to contact list.

The sender has sent the fax without header information.: Solutions

Faxes that do not include header information are set to be blocked. Ask the sender if header information is setup on their fax machine.

The computer that will save the received faxes is not turned on.: Solutions

When you have made settings to save received faxes to a computer, turn on the computer. The received fax is deleted once it has been saved to the computer.

The subaddress and password are wrong.: Solutions

When receiving faxes using the subaddress feature, check that the subaddress and password are correct. Check with the sender that the subaddress and password match.

Cannot Receive Faxes After Trying the Solutions Above: Solutions

If you cannot solve the problem, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems.

Cannot Receive Faxes