AM-C6000 Series/AM-C5000 Series/AM-C4000 Series

User's Guide

> Solving Problems > Cannot Print, Copy, Scan, or Fax > Cannot Send or Receive Faxes > Cannot Save Received Faxes to a Memory Device

Cannot Save Received Faxes to a Memory Device

The following causes can be considered.

A memory device is not connected to the printer.: Solutions

Connect a memory device, in which you have created a folder to save faxes, to the printer. Once the faxes are saved in the device, they are deleted from the printer's memory.

There is not enough free space in the device.: Solutions

Delete unnecessary data from the device to increase the amount of free space. Or, connect another device that has enough free space.

The memory device is write-protected.: Solutions

Disable write protection on the memory device.

Saving received faxes to external memory is disabled.: Solutions

Contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems.

Cannot Save Received Faxes to a Memory Device