AM-C6000 Series/AM-C5000 Series/AM-C4000 Series

User's Guide

> Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Scanned Image Problems > Cannot Solve Problems in the Scanned Image

Cannot Solve Problems in the Scanned Image

Check the following if you have tried all of the solutions and have not solved the problem.

There are problems with the scanning software settings.

Solutions

Use Epson Scan 2 Utility to initialize the settings for the scanner software.

Note:

Epson Scan 2 Utility is an application supplied with the scanner software.

Note:

For Windows Server operating systems, make sure the Desktop Experience feature is installed.

  1. Start the Epson Scan 2 Utility.

    • Windows 11
      Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
    • Windows 10/Windows Server 2022/Windows Server 2019/Windows Server 2016
      Click the start button, and then select EPSON > Epson Scan 2 Utility.
    • Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
      Enter the application name in the search charm, and then select the displayed icon.
    • Windows 7/Windows Server 2008 R2/Windows Server 2008
      Click the start button, and then select All Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
    • Mac OS
      Select Go > Applications > Epson Software > Epson Scan 2 Utility.

  2. Select the Other tab.

  3. Click Reset.

If initialization does not solve the problem, uninstall and re-install the scanner software.