Check the following if the scanner lights indicate an error.
Make sure there are no originals jammed in the ADF.
Make sure the ADF cover is closed.
Make sure the scanner is connected to your computer properly.
Make sure Epson Scan 2 is installed correctly.
If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.
Restart the scanner. If the problem is not solved, the product may be malfunctioning. Also, the light source in the scanner unit may need to be replaced. Contact your dealer. In the U.S., Canada, and Latin America, contact Epson Support.