DS-51000WN

User's Guide

> Solving Problems > Problems with the Scanner > Checking Error Messages on the Control Panel

Checking Error Messages on the Control Panel

If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to solve the problem.

Note:

See the following if an error message is displayed when scanning to a network folder.

Error Messages are Displayed on the Control Panel

Error Messages

Solutions

Check the following if a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of a necessary application - Application version - Power supply to the computer - Firewall and security software settings - Group settings of a scanner and Document Capture Pro - Execution of re-searching For details, see your documentation.

  • Make sure the scanner is connected to your computer properly.

  • Install the latest versions of Epson Scan 2 and Document Capture Pro (or Document Capture) on your computer.

  • Make sure that the computer is turned on.

  • Check the firewall settings in the Epson software.

  • If you are using Windows, make sure the computer and scanner are set to the same group number in Document Capture Pro.

  • When you have completed the previous suggestions, search for the computer again.

Invalid entry. Check the address.

Enter the correct IP address or default gateway. Contact the person who setup the network for assistance.

Recovery Mode

The scanner has started in recovery mode because a firmware update failed. Follow the steps below to retry the firmware update.

1. Connect the computer and the scanner with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website to download and run the firmware updater utility.
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