Check the following if the scanner lights indicate an error.
Make sure there are no originals jammed in the scanner.
When feeding multiple originals, open the ADF cover and remove the originals. Next, close the ADF cover.
Make sure the scanner cover is closed.
Make sure the scanner is connected to your computer properly.
Make sure Epson Scan 2 is installed correctly.
If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.
Turn off the scanner and turn it on again. If this does not solve the problem, the scanner may be malfunctioning, or the light source in the scanner unit may need to be replaced. In the U.S., Canada, and Latin America, contact Epson support, in other regions, contact your dealer.