Check the following if the scanner lights indicate an error.
Make sure there are no originals jammed in the scanner.
If multiple originals are fed, open the scanner cover and remove the originals. Next, close the scanner cover.
This product uses two different positions for scanning, depending on the original being scanned. Check the link to see which position is appropriate for your original.
Make sure the scanner cover is closed.
Make sure the scanner is connected to your computer properly.
Make sure Epson Scan 2 is installed correctly.
If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB connection.
Restart the scanner. If the problem is not solved, the product may be malfunctioning. Also, the light source in the scanner unit may need to be replaced. Contact your dealer.