Problem Solving
Check the printer's error status.
Check the printer connection.
Check the printer settings.
Cannot Print
The Application or Printer Driver do not Work Properly
The Printer Cannot Connect by USB
Paper Does Not Feed or Eject Correctly
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
Colored Banding Appears at Intervals of Approximately 3.3 cm
Blurry Prints, Vertical Banding, or Misalignment
Printouts are Blank or Only Some Lines are Printed
Printed at an Angle
Paper Is Smeared or Scuffed
Printed Photos are Sticky
Images or Photos Contain Unexpected Colors
The Position, Size, or Margins of the Printout Are Incorrect
Printed Characters Are Incorrect or Garbled
The Printed Image Is Inverted
Mosaic-Like Patterns Appear in the Printout
Unintentionally Printing on 2-Sides
Printer Does Not Print Correctly While Using PostScript Printer Driver
Print Quality Is Poor While Using PostScript Printer Driver
A Message is Displayed on the LCD Screen
Paper Gets Jammed
Preventing Paper Jams
It is Time to Replace Ink Supply Units
Ink Supply Unit Handling Precautions
Replacing Ink Supply Units
Temporarily Printing with Black Ink
Conserving Black Ink when the Black Ink Is Low (for Windows Only)
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Replacing a Maintenance Box
It is Time to Replace the Pickup Rollers
Replacing Pickup Rollers for the Paper Cassette Unit
Replacing Pickup Rollers for the Optional Paper Cassette Units
Cannot Operate the Printer as Expected
The Printer Does Not Turn On or Off
Operations are Slow
LCD Screen Gets Dark
The Printer Is Loud
The Date and Time Are Incorrect
The Root Certificate Needs to be Updated
Cannot Perform Manual 2-sided Printing (Windows)
The Print Settings Menu is Not Displayed (Mac OS)
Cannot Solve Problem After Trying All Solutions
Cannot Solve Printing or Copying Problems
