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Checking Error Messages on the Control Panel

If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to solve the problem.

Note:

See the following if an error message is displayed when scanning to a network folder.

Messages are Displayed on the Control Panel when Scanning to a Network Folder

Error Messages	Solutions
Check the following if a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of a necessary application - Application version - Power supply to the computer - Firewall and security software settings - Group settings of a scanner and Document Capture Pro - Execution of re-searching For details, see your documentation.	Make sure the scanner is connected to your computer properly. Install Epson Scan 2 and Document Capture Pro/Document Capture on your computer. Install the latest version of the application. Make sure the AC adapter is securely connected to the scanner and an electrical outlet. Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on. Check the firewall settings for Epson software. Set the same group for the scanner and the computer. Search for the computer again.
The combination of the IP address and the subnet mask is invalid. See your documentation for more details.	Enter the correct IP address or default gateway. Contact the person who setup the network for assistance.
RECOVERY MODE	The scanner has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again. 1. Connect the computer and the scanner with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions.

Error Messages

Solutions

Check the following if a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of a necessary application - Application version - Power supply to the computer - Firewall and security software settings - Group settings of a scanner and Document Capture Pro - Execution of re-searching For details, see your documentation.

Make sure the scanner is connected to your computer properly.
Install Epson Scan 2 and Document Capture Pro/Document Capture on your computer.
Install the latest version of the application.
Make sure the AC adapter is securely connected to the scanner and an electrical outlet.

Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on.
Check the firewall settings for Epson software.
Set the same group for the scanner and the computer.
Search for the computer again.

The combination of the IP address and the subnet mask is invalid. See your documentation for more details.

Enter the correct IP address or default gateway. Contact the person who setup the network for assistance.

RECOVERY MODE

The scanner has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again.

1. Connect the computer and the scanner with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.

DS-790WN

User's Guide

Checking Error Messages on the Control Panel