Scanner Problems
Checking Error Messages on the Control Panel
The Scanner Does Not Turn On
Forgot Your Administrator's Password
Problems when Preparing Network Scanning
Hints to Solving Problems
Cannot Access Web Config
Problems Starting Scanning
Cannot Start Scanning from Computer
Cannot Start Scanning from Smart Device
Cannot Save Scanned Images to the Shared Folder
Cannot Send Scanned Images to the Cloud
Cannot Send Scanned Images to an Email
Authentication Problems
Forgot Your Password or ID Number
No Authentication Sound Is Emitted Even When the Card Is Held Over the Authentication Device
Paper Feeding Problems
Multiple Originals Are Fed (Double Feed)
Removing Jammed Originals from the Scanner
The Original Jams in the Scanner Frequently
Paper Protection Does not Work Correctly
The Originals Get Dirty
Scanning Speed Slows Down when Scanning Continuously
Scanning Takes a Long Time
Scanned Image Problems
Straight Lines Appear when Scanning from ADF
Glass Dirt Alert Does Not Disappear
Colors Are Uneven in the Scanned Image
Expanding or Contracting the Scanned Image
Offset Appears in the Background of Images
Scanned Image or Text is Blurred
Moiré Patterns (Web-Like Shadows) Appear
The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original
Character is not Recognized Correctly
Cannot Solve Problems in the Scanned Image
Document Capture Pro Problems
Uninstalling and Installing Applications
Uninstalling Your Applications
Installing Your Applications
