DS-790WN

User's Guide

> Solving Problems > Scanned Image Problems > Cannot Solve Problems in the Scanned Image

Cannot Solve Problems in the Scanned Image

If you have tried all of the solutions and have not solved the problem, initialize the application settings by using Epson Scan 2 Utility.

Note:

Epson Scan 2 Utility is one of the applications supplied with the scanner software.

  1. Start Epson Scan 2 Utility.

    • Windows 10/Windows Server 2016
      Click the start button, and then select EPSON > Epson Scan 2 Utility.
    • Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
      Enter the application name in the search charm, and then select the displayed icon.
    • Windows 7/Windows Server 2008 R2/Windows Server 2008
      Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
    • Mac OS
      Select Go > Applications > Epson Software > Epson Scan 2 Utility.

  2. Select the Other tab.

  3. Click Reset.

    Note:

    If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2).