ES-C380W

User's Guide

> Solving Problems > Problems Starting Scanning > Cannot Start Scanning from Computer > The Scanner Cannot Connect by USB

The Scanner Cannot Connect by USB

The following causes can be considered.

The USB cable is not plugged into the electrical outlet correctly.: Solutions

Connect the USB cable securely to the scanner and the computer.

There is a problem with the USB hub.: Solutions

If you are using a USB hub, try to connect the scanner directly to the computer.

There is a problem with the USB cable or the USB inlet.: Solutions

If the USB cable cannot be recognized, change the port, or change the USB cable.

The USB Cable is in the Wrong Orientation: Solutions

Check the orientation of the USB cable. Connect the Type-A connector to the computer, and the Type-C connector to the scanner.

The scanner is off.: Solutions

Make sure the scanner is turned on.

Also, wait until the status light stops flashing indicating that the scanner is ready to scan.