The Scanner Cannot Connect by USB

The following causes can be considered.

The USB cable is not plugged into the electrical outlet correctly.

Solutions

Connect the USB cable securely to the scanner and the computer.

There is a problem with the USB hub.

Solutions

If you are using a USB hub, try to connect the scanner directly to the computer.

There is a problem with the USB cable or the USB inlet.

Solutions

If the USB cable cannot be recognized, change the port, or change the USB cable.

The USB Cable is in the Wrong Orientation

Solutions

Check the orientation of the USB cable. Connect the Type-A connector to the computer, and the Type-C connector to the scanner.

The scanner is off.

Solutions

Make sure the scanner is turned on.

Also, wait until the status light stops flashing indicating that the scanner is ready to scan.