Problems with the Scanner
Checking Error Messages on the Control Panel
The Scanner Does Not Turn On
Forgot Your Administrator's Password
Problems when Preparing Network Scanning
Hints to Solving Problems
Problems Starting Scanning
Cannot Start Scanning from Computer
Cannot Start Scanning from Smart Device
Cannot Save Scanned Images to the Shared Folder
Cannot Send Scanned Images to the Cloud
Cannot Send Scanned Images to an Email
Paper Feeding Problems
Multiple Originals Are Fed (Double Feed)
Removing Jammed Originals from the Scanner
Paper Jams, Paper Feed Errors, and Document Protection Issues Occur Frequently
Paper Protection Does not Work Correctly
The Originals Get Dirty
Scanning Speed Slows Down when Scanning Continuously
Scanning Takes a Long Time
Scanned Image Problems
Lines (Streaks) Appear when Scanning from ADF
Alert About Stains Inside the Scanner Still Appears
Colors Are Uneven in the Scanned Image
Expanding or Contracting the Scanned Image
An Image on the Back of Your Original Appears in Your Scanned Image
Scanned Text or Images are Missing or Blurred
Moiré Patterns (Web-Like Shadows) Appear
The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original
Character is not Recognized Correctly
Cannot Solve Problems in the Scanned Image
Uninstalling and Installing Applications
Uninstalling Your Applications
Installing Your Applications