ES-C380W

User's Guide

> Solving Problems > Problems Starting Scanning > Cannot Save Scanned Images to the Shared Folder > Messages are Displayed on the Control Panel when Scanning to a Network Folder

Messages are Displayed on the Control Panel when Scanning to a Network Folder

When error messages are displayed on the control panel, check the message itself or the following list to solve the problems.

Messages

Solutions

DNS error. Check DNS settings.

Cannot connect to the computer. Check the following.

  • Make sure that the address in the contacts list on the scanner and the address of the shared folder are the same.

  • If the IP address of the computer is static and is set manually, change the computer name in the network path to the IP address.

    Example: \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN

  • Make sure that the computer is turned on and does not sleep. If the computer sleeps, you cannot save scanned images to the shared folder.

  • Temporarily disable the computer's Firewall and security software. If this clears the error, check the settings in the security software.

  • If Public network is selected as the network place, you cannot save the scanned images to the shared folder. Set the forward settings for each port.

  • If you are using a laptop computer and the IP address is set as DHCP, the IP address may change when reconnecting to the network. Obtain the IP address again.

  • Make sure the DNS setting is correct. Contact your network administrator about the DNS settings.

  • The computer name and the IP address may differ when the management table of the DNS server is not updated. Contact your DNS server administrator.

Authentication error. Check the location, user name and password.

Make sure the user name and the password are correct on the computer and the contacts on the scanner. Also, make sure that the password has not expired.

Communication error. Check the Wi-Fi/network connection.

Cannot communicate with a network folder that is registered on the contacts list. Check the following.

  • Make sure that the address in the contacts list on the scanner and the address of the shared folder are the same.

  • Access rights for the user in the contacts list should be added on the Sharing tab and the Security tab of the shared folder's properties. Also, the permissions for the user should be set to "allowed".

The file name is already in use. Rename the file and scan again.

Change the file name settings. Otherwise, move or delete the files, or change the file name on the shared folder.

Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space.

There is not enough disk space on the computer. Increase the free space on the computer.