Mail Server Connection Test References

SMTP server communication error. Check the following. - Network Settings

This message appears when

• The scanner is not connected to a network

• SMTP server is down

• Network connection is disconnected while communicating

• Received incomplete data

POP3 server communication error. Check the following. - Network Settings

This message appears when

• The scanner is not connected to a network

• POP3 server is down

• Network connection is disconnected while communicating

• Received incomplete data

An error occurred while connecting to SMTP server. Check the followings. - SMTP Server Address - DNS Server

This message appears when

• Connecting to a DNS server failed

• Name resolution for an SMTP server failed

An error occurred while connecting to POP3 server. Check the followings. - POP3 Server Address - DNS Server

This message appears when

• Connecting to a DNS server failed

• Name resolution for a POP3 server failed

SMTP server authentication error. Check the followings. - Authentication Method - Authenticated Account - Authenticated Password

This message appears when SMTP server authentication failed.

POP3 server authentication error. Check the followings. - Authentication Method - Authenticated Account - Authenticated Password

This message appears when POP3 server authentication failed.

Unsupported communication method. Check the followings. - SMTP Server Address - SMTP Server Port Number

This message appears when you try to communicate with unsupported protocols.

Connection to SMTP server failed. Change Secure Connection to None.

This message appears when an SMTP mismatch occurs between a server and a client, or when the server does not support SMTP secure connection (SSL connection).

Connection to SMTP server failed. Change Secure Connection to SSL/TLS.

This message appears when an SMTP mismatch occurs between a server and a client, or when the server requests to use an SSL/TLS connection for an SMTP secure connection.

Connection to SMTP server failed. Change Secure Connection to STARTTLS.

This message appears when an SMTP mismatch occurs between a server and a client, or when the server requests to use a STARTTLS connection for an SMTP secure connection.

The connection is untrusted. Check the following. - Date and Time

This message appears when the scanner’s date and time setting is incorrect or the certificate has expired.

The connection is untrusted. Check the following. - CA Certificate

This message appears when the scanner does not have a root certificate corresponding to the server or a CA Certificate has not been imported.

The connection is not secured.

This message appears when the obtained certificate is damaged.

SMTP server authentication failed. Change Authentication Method to SMTP-AUTH.

This message appears when an authentication method mismatch occurs between a server and a client. The server supports SMTP AUTH.

SMTP server authentication failed. Change Authentication Method to POP before SMTP.

This message appears when an authentication method mismatch occurs between a server and a client. The server does not support SMTP AUTH.

Sender's Email Address is incorrect. Change to the email address for your email service.

This message appears when the specified sender’s Email address is wrong.

Cannot access the product until processing is complete.

This message appears when the scanner is busy.