ES-C380W

User's Guide

> Solving Problems > Scanned Image Problems > Cannot Solve Problems in the Scanned Image

Cannot Solve Problems in the Scanned Image

If you have tried all of the solutions and have not solved the problem, initialize the scanner driver (Epson Scan 2) settings using Epson Scan 2 Utility.

Note:

Epson Scan 2 Utility is one of the applications supplied with the scanner software.

  1. Start Epson Scan 2 Utility.

    • Windows 11
      Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
    • Windows 10
      Click the start button, and then select EPSON > Epson Scan 2 Utility.
    • Windows 8.1/Windows 8
      Enter the application name in the search charm, and then select the displayed icon.
    • Windows 7
      Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
    • Mac OS
      Select Go > Applications > Epson Software > Epson Scan 2 Utility.

  2. Select the Other tab.

  3. Click Reset.

    Note:

    If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2).