> Solving Problems > Problems Starting Scanning > Cannot Start Scanning from Computer > Cannot Scan Even Though a Connection has been Correctly Established

Cannot Scan Even Though a Connection has been Correctly Established

Required applications are not installed on your computer.

Solutions

Make sure the application Epson ScanSmart is installed.

If Epson ScanSmart is not installed, install it again.

If you are using any TWAIN-compliant programs, the correct scanner is not selected as the source setting. (Windows): Solutions

Make sure that you select the correct scanner from your programs list.

Network Scanning Settings are Disabled: Solutions

In Web Config, select the Scan tab > Network Scan, and then select Enable scanning in EPSON Scan.

AirPrint is disabled.: Solutions

Enable the AirPrint setting in Web Config.

ES-C380W