Connect the USB cable securely to the printer and the computer.
There is a job waiting to be printed.
Solutions
Cancel any paused print jobs.
The computer has been manually put into the Hibernate mode or the Sleep mode while printing.
Solutions
Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.
You are using the printer driver for a different printer.
Solutions
Make sure that the printer driver you are using is for this printer. Check the printer name on the top of the printer driver window.
Print Selected Pages
Solving Problems
The Printer Does Not Work as Expected
The Printer Does Not Turn On or Off
Power Does Not Turn On
Power Does Not Turn Off
Power Turns Off Automatically
Paper Does Not Feed Properly
No Paper Feeds
Paper Feeds at a Slant
Several Sheets of Paper are Fed at a Time
Paper Out Error Occurs
Cannot Print
Cannot Print from Windows
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Windows)
Cannot Print Even Though a Connection has been Established (Windows)
Suddenly the Printer Cannot Print over a Network Connection
Cannot Print from Mac OS
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Mac OS)
Cannot Print Even Though a Connection has been Established (Mac OS)
Suddenly the Printer Cannot Print over a Network Connection
The Print Settings Menu is Not Displayed.
Cannot Print from Smart Device
Check the connection with the smart device
Cannot connect to a Network
Suddenly the Printer Cannot Print over a Network Connection
Cannot Start Scanning
Cannot Start Scanning from Windows
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Windows)
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Cannot Start Scanning from Mac OS
Checking the Connection Status
Cannot connect to a Network
The Printer Cannot Connect by USB (Mac OS)
Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)
Cannot Start Scanning from Smart Device
Check the connection with the smart device
Cannot connect to a Network
Cannot Operate the Printer as Expected
Operations are Slow
Printing Is Too Slow
Printing Slows Down Dramatically During Continuous Printing
Scanning Speed Is Slow
Operation Sounds Are Loud
Checking Lights and Printer Status
Paper Gets Jammed
Removing Jammed Paper
Preventing Paper Jams
It is Time to Refill the Ink
Ink Bottle Handling Precautions
Refilling the Ink Tanks
Printing, Copying, and Scanning Quality is Poor
Print Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Printout
Print Quality is Poor with Black Ink
Colored Banding Appears at Intervals of Approximately 2.5 cm
Blurry Prints, Vertical Banding, or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
Printed Photos are Sticky
Images or Photos are Printed in Unexpected Colors
Cannot Print Without Margins
Edges of the Image are Cropped During Borderless Printing
The Position, Size, or Margins of the Printout Are Incorrect
Printed Characters Are Incorrect or Garbled
The Printed Image Is Inverted
Mosaic-Like Patterns in the Prints
Copy Quality is Poor
Color Missing, Banding, or Unexpected Colors Appear in Copies
Colored Banding Appears at Intervals of Approximately 2.5 cm
Blurry Copies, Vertical Banding, or Misalignment
Printout Comes Out as a Blank Sheet
Paper Is Smeared or Scuffed
The Position, Size, or Margins of the Copies are Incorrect
Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image
Moiré (Cross-Hatch) Patterns Appear in the Copied Image
An Image of the Reverse Side of the Original Appears in the Copied Image
Scanned Image Problems
Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass
Offset Appears in the Background of Scanned Images