> Solving Problems > Printing, Copying, and Scanning Quality is Poor > Copy Quality is Poor > Colored Banding Appears at Intervals of Approximately 2.5 cm (1.0 in.)

Colored Banding Appears at Intervals of Approximately 2.5 cm (1.0 in.)

One of the following situations may be the cause.

The paper type in the printer settings is incorrect.

Solutions

Make sure the paper type in the printer settings matches the actual paper type.

The print head is out of alignment.

Solutions

Align the print head.

  • Windows

    Click Print Head Alignment on the printer driver's Maintenance tab.

  • Mac OS

    Select System Preferences (or System Settings) from the Apple menu > Printers & Scanners (or Print & Scan or Print & Fax), and then select the printer. Click Options & Supplies > Utility > Open Printer Utility, and then click Print Head Alignment.