A code is displayed on the LCD screen if there is an error or information that requires your attention.
|
Code |
Situation |
Solutions |
|---|---|---|
|
E-01 |
A printer error has occurred. |
Open the document cover and the scanner unit, and then remove any paper or protective material inside the printer. Turn the power off and on again. |
|
E-02 |
A scanner error has occurred. |
Turn the power off and on again. |
|
E-12 |
The borderless printing ink pad has reached the end of its service life. It is not user-replaceable. |
Contact Epson or an authorized Epson service provider to replace the borderless printing ink pad*1*2*3. It is not a user-serviceable part. You cannot perform borderless printing until the part is replaced, but you can continue to print with borders. |
|
E-13 |
The Ink Pad has reached the end of its service life. Please contact Epson Support. |
In order to replace the ink pad, replace the maintenance box. If the ink pad has reached the end of its service life, you can no longer perform cleaning. You can continue to print, but the quality of the printouts cannot be guaranteed. |
|
W-01 |
A paper jam has occurred. |
Remove the paper from the printer and press the button displayed on the bottom of the LCD screen to clear the error. In some cases, you need to turn the power off and on again. If the paper jam error continues after removing the paper and turning the power off and on again, paper may remain inside the printer. Load Letter or A4 size paper in the rear paper feeder, and then press the |
|
W-14 |
The borderless printing ink pad is nearing the end of its service life. It is not user-replaceable. |
Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad*1*2*3. It is not a user-serviceable part. The message will be displayed until the ink pad is replaced. Press the |
|
W-15 |
The Ink Pad is nearing the end of its service life. Please contact Epson Support. |
Once the ink pad reaches the end of its service life, replace it by replacing the maintenance box. Check the message displayed on the computer, and then press the button displayed on the bottom of the LCD screen to clear the error. If the ink pad has reached the end of its service life, you can no longer perform cleaning. You can continue to print, but the quality of the printouts cannot be guaranteed. |
|
I-22 |
Set Wi-Fi from the Push Button Setup (WPS). |
Push the access point button. If there is no button on the access point, open the access point setting window, and then click the button displayed in the software. |
|
I-23 |
Set Wi-Fi from the PIN Code (WPS). |
Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes. |
|
I-31 |
Set Wi-Fi from the Easy Connect with App. |
Install the software on your computer, and then press the OK button when Wi-Fi setup starts. |
|
I-41 |
Paper Setup Auto Display is disabled. Some functions cannot be used. |
If Paper Setup Auto Display is disabled, you cannot use AirPrint. |
|
I-60 |
Your computer may not support WSD (Web Services for Devices). |
The scan to computer (WSD) feature is only available for computers running English versions of Windows 11, Windows 10, Windows 8.1, Windows 8 or Windows 7. Make sure that the printer is correctly connected to the computer. |
|
Recovery Mode |
The printer has started in recovery mode because the firmware update failed. |
Follow the steps below to retry the firmware update. 1. Connect the computer and the printer with a USB cable.
2. Download the latest firmware from your local Epson website to your computer, and then start the update. |
*1Note for users in regions other than the U.S. and Canada: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
*2Note for users in the U.S. and Canada with products other than the ET-2900U: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. If this happens during the standard warranty of the product, the replacement of borderless printing ink pads is covered under the standard warranty.
*3Note for ET-2900U users: In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. If this happens, contact Epson.
button to remove the paper inside. Load paper in the portrait direction.