A code is displayed on the LCD screen if there is an error or information that requires your attention. If a code is displayed, follow the solutions below to solve the problem.
|
Code |
Situation |
Solutions |
|---|---|---|
|
E-01 |
A printer error has occurred. |
Open the inner cover and the scanner unit, and then remove any paper or protective material inside the printer. Turn the power off and on again. |
|
E-02 |
A scanner error has occurred. |
Turn the power off and on again. |
|
E-13 |
The Ink Pad has reached the end of its service life. Please contact Epson Support. |
The ink pad* needs to be replaced. Contact Epson or an authorised Epson service provider to replace the ink pad. It is not a user-serviceable part. If the ink pad has reached the end of its service life, you can no longer perform cleaning. Printing can be performed but the quality of the printouts cannot be guaranteed. |
|
W-01 |
A paper jam has occurred. |
Remove the paper from the printer and press the button displayed on the bottom of the LCD screen to clear the error. In some cases, you need to turn the power off and on again. |
|
W-15 |
The Ink Pad is nearing the end of its service life. Please contact Epson Support. |
Contact Epson or an authorised Epson service provider to replace the ink pad. It is not a user-serviceable part. Check the message displayed on the computer, and then press the button displayed on the bottom of the LCD screen to clear the error. If the ink pad has reached the end of its service life, you can no longer perform cleaning. Printing can be performed but the quality of the printouts cannot be guaranteed. |
|
I-22 |
Set Wi-Fi from the Push Button (WPS). |
Push the access point button. If there is no button on the access point, open the access point setting window, and then click the button displayed in the software. |
|
I-23 |
Set Wi-Fi from the PIN Code (WPS). |
Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes. |
|
I-31 |
Set Wi-Fi from the Wi-Fi Auto Connect. |
Install the software on your computer, and then press the OK button when Wi-Fi setup starts. |
|
I-41 |
Paper Setup Auto Display is disabled. Some functions cannot be used. |
If Paper Setup Auto Display is disabled, you cannot use AirPrint. |
|
I-60 |
Your computer may not support WSD (Web Services for Devices). |
The scan to computer (WSD) feature is only available for computers running English versions of Windows 10, Windows 8.1, Windows 8, Windows 7 or Windows Vista. Make sure that the printer is correctly connected to the computer. |
|
I-71 |
The printer is waiting for the original to be placed on the scanner glass. |
Place the original (ID card) on the scanner glass with the front side facing down, and then close the document cover. Press the Place the original (ID card) on the scanner glass with the back side facing down, and then close the document cover. Press the |
|
- |
Turn the power off and on again. If the problem persists, contact Epson Support. |
Try the following solutions. 1. Turn the printer off and on again. 2. If you are using a Wi-Fi connection, turn the wireless router off and on again. If the error message is still displayed, make a note of the error code, and then contact Epson support. |
|
Recovery Mode |
The printer has started in recovery mode because the firmware update failed. |
Follow the steps below to try to update the firmware again. 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. |
*In some print cycles a very small amount of surplus ink may be collected in the ink pad. As well as using a maintenance box, this ink pad absorbs waste ink that is ejected when using the printer. When the pad has reached the end of its service life, cleaning cannot be performed until the pad is replaced. Whether and how often this is required will vary according to the number of pages you print, the type of material that you print and the number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
button to start scanning.