If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to solve the problem.
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Error Messages |
Solutions |
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Printer Error Turn on the printer again. See your documentation for more details. |
Remove any paper or protective material in the printer. If the error message is still displayed, contact Epson support. |
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Paper out in XX. |
Load paper, and then insert the paper cassette all the way. |
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You need to replace Ink Cartridge. |
To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge. Replace the cartridge when you are prompted to do so. |
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The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad*. It is not a user-serviceable part. The message will be displayed until the ink pad is replaced. Tap OK to resume printing. |
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The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. |
Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad*. It is not a user-serviceable part. However, non-printing features such as scanning are available. |
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Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. |
If Paper Setup Auto Display is disabled, you cannot use AirPrint. |
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System Error An error occurred. Turn the device off and back on again. If this occurs again, contact Epson support. |
Try the following solutions. 1. Turn the printer off and on again. 2. If you are using a Wi-Fi connection, turn the wireless router off and on again. If the error message is still displayed, make a note of the error code, and then contact Epson support. |
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No dial tone is detected. |
This problem might be resolved by selecting Settings > General Settings > Fax Settings > Basic Settings > Line Type and then selecting PBX. If your phone system requires an external access code to get an outside line, set the access code after selecting PBX. Use # (hash) instead of the actual access code when entering an outside fax number. This makes connection more secure. If the error message is still displayed, set the Dial Tone Detection settings to disabled. However, disabling this feature may drop the first digit of a fax number and send the fax to the wrong number. |
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The combination of the IP address and the subnet mask is invalid. See your documentation for more details. |
Enter the correct IP address or default gateway. Contact the person who setup the network for assistance. |
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To use cloud services, update the root certificate from the Epson Web Config utility. |
Run Web Config, and then update the root certificate. |
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Check that the printer driver is installed on the computer and that the port settings for the printer are correct. |
Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows. Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection. |
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Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. |
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Recovery Mode Update Firmware |
The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again. 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. |
*In some print cycles a very small amount of surplus ink may be collected in the borderless printing ink pad. To prevent ink leakage from the pad, the product is designed to stop borderless printing when the pad has reached its limit. Whether and how often this is required will vary according to the number of pages you print using the borderless print option. The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.