WF-2960 Series

User's Guide

> Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Scanned Image Problems > Cannot Scan the Correct Area on the Scanner Glass

Cannot Scan the Correct Area on the Scanner Glass

The originals are not placed correctly.

Solutions

  • Make sure the original is placed correctly against the alignment marks.

  • If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.

There is dust or dirt on the scanner glass.

Solutions

Remove any trash or dirt from the scanner glass and document cover. If there is any trash or dirt around the original, the scanning range expands to include it.