Cannot Receive Faxes

If you have subscribed to a call forwarding service, the printer may not be able to receive faxes. Contact the service provider.

If an external phone device is connected to the printer and is sharing a phone line with the printer, select Settings >General Settings > Fax Settings > Basic Settings, and then set Receive Mode to Auto.

200 received documents have been saved in the inbox and the confidential box in total. Delete the unnecessary documents.

When you have made settings to save received faxes to a computer, turn on the computer. The received fax is deleted once it has been saved to the computer.

When receiving faxes using the subaddress feature, check that the subaddress and password are correct. Check with the sender that the subaddress and password match.

Make sure that the sender's number can be deleted from the Blocked Number List before deleting it. Delete it from Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Edit Blocked Number list. Or disable the Blocked Number List in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have been registered to this list are blocked when this setting is enabled.

Register the sender's fax number to contact list. Or disable Caller not in Contacts in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes sent from numbers that have not been registered to this list are blocked.

Ask the sender if header information is setup on their fax machine. Or, disable Fax Header Blank in Settings > General Settings > Fax Settings > Basic Settings > Rejection Fax > Rejection Fax. Faxes that do not include header information are blocked when this setting is enabled.