> Solving Problems > The Printer Does Not Work as Expected > Cannot Print > Cannot Print from Windows > Checking the Connection Status > Cannot Print Even Though a Connection has been Established (Windows)

Cannot Print Even Though a Connection has been Established (Windows)

The following causes can be considered.

There is a problem with the software or data.

Solutions

Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
If you are printing a large data size image, the computer may run out of memory. Print the image at a lower resolution or a smaller size.
If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver

Cannot print jobs when a password is set as I am using an old version of the firmware.

Solutions

If the below message is displayed on the printer driver, update the printer firmware.

If you can not update the firmware for some reason, you can continue printing with the same security level as the old firmware.

To print with an old firmware, please make the following settings on the printer driver.

Open the Optional Settings tab from the printer properties.

Click Driver Settings.

Select Use Legacy Password and click OK.

There is a problem with the printer's status.: Solutions

Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. You need to install EPSON Status Monitor 3 to enable this feature. You can download it from the Epson website.

There is still a job waiting to be printed.: Solutions

Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all documents from the Printer menu.

The printer is pending or offline.: Solutions

Click Print Queue on the printer driver's Maintenance tab.

If the printer is offline or pending, clear the offline or pending setting from the Printer menu.

The printer is not selected as the default printer.: Solutions

Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and Faxes) and click Set as default printer.

Note:

If there are multiple printer icons, see the following to select the correct printer.

Example)

USB connection: EPSON XXXX Series

Network connection: EPSON XXXX Series (network)

If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.

The printer port is not set correctly.: Solutions

Click Print Queue on the printer driver's Maintenance tab.

Make sure the printer port is set correctly as shown below in Property > Port from the Printer menu.

USB connection: USBXXX, Network connection: EpsonNet Print Port

If you cannot change the port, select Run as administrator on the Printer menu. If Run as administrator is not displayed, contact your system administrator.

WF-C879R Series