Cannot Send Faxes

If your phone system requires an external access code to get an outside line, register the access code to the printer, and enter # (hash) at the beginning of a fax number when sending.

Check that the recipient's number registered in your contacts list or that you entered directly using the keypad is correct. Or, check with the recipient that the fax number is correct.

You can send faxes at a smaller data size using one of the following methods.

• When you send the fax in monochrome, enable Direct Send in Fax > Fax Settings > Fax Send Settings.

  Sending Many Pages of a Monochrome Document (Direct Send)

• Using the connected phone

  Sending Faxes Dialing from the External Phone Device

• Using On Hook

  Sending Faxes Manually After Confirming the Recipient's Status

• Separating the originals

You cannot send faxes when the printer's memory is insufficient because of a lot of received documents in inbox or confidential boxes or many unprocessed fax documents stored in the printer. Delete the unnecessary documents in inbox or confidential boxes or process the unprocessed documents to increase available memory.

Ask the recipient if the recipient's fax machine is ready to receive a fax.

Check if you accidentally sent a fax using the subaddress feature. If you select a recipient with a subaddress from the contact list, the fax may be sent using the subaddress feature.

When sending faxes using the subaddress feature, ask the recipient if their fax machine is capable of receiving faxes using the subaddress feature.

When sending faxes using the subaddress feature, check that the subaddress and password are correct. Check with the recipient that the subaddress and password match.

If you cannot solve the problem, contact your printer administrator. For printer administrators, see the following section to troubleshoot fax problems.

Cannot Send Faxes