Problem Solving
Check the printer's error status.
Check the printer connection.
Check the printer settings.
Cannot Print, Copy, Scan, or Fax
The Application or Printer Driver do not Work Properly
The Printer Cannot Connect by USB
Cannot Copy
Cannot Send or Receive Faxes
Paper Does Not Feed or Eject Correctly
Printing, Copying, Scanning, and Faxing Quality is Poor
Print Quality is Poor
Copy Quality is Poor
Scanned Image Problems
The Quality of the Sent Fax is Poor
Received Fax Quality is Poor
A Message or Error Code is Displayed on the LCD Screen
A Message is Displayed on the LCD Screen
Error Code is Displayed on the Status Menu
Paper Gets Jammed
Preventing Paper Jams
It is Time to Replace Ink Supply Units
Ink Supply Unit Handling Precautions
Replacing Ink Supply Units
It is Time to Replace the Maintenance Box
Maintenance Box Handling Precautions
Replacing a Maintenance Box
It is Time to Replace the Pickup Rollers
Replacing Pickup Rollers for the Paper Cassette Unit
Replacing Pickup Rollers for the Optional Paper Cassette Units
Cannot Operate the Printer as Expected
The Printer Does Not Turn On or Off
Operations are Slow
LCD Screen Gets Dark
Touch Screen Does Not Respond
Cannot Operate from the Control Panel
"x" is Displayed on the Screen and you Cannot Select Photos
Memory Device Is not Recognized
Cannot Save Data to a Memory Device
Operation Sounds Are Loud
The Date and Time Are Incorrect
The Root Certificate Needs to be Updated
Cannot Perform Manual 2-sided Printing (Windows)
The Print Settings Menu is Not Displayed (Mac OS)
Forgot Your Password
Copies are Made or Faxes are Sent Unintentionally
Sender's Fax Number Not Displayed
Sender's Fax Number Displayed on Received Faxes is Wrong
Cannot Make Calls on the Connected Phone
Answering Machine Cannot Answer Voice Calls
A Lot of Junk Faxes Have Been Received
Cannot Solve Problem
Cannot Solve Printing Problems
