A Message is Displayed on the LCD Screen

Printer error. Turn the power off and on again. If the problem persists, contact Epson Support.

• Remove any paper or protective material in the printer and the paper cassette. If the error message is still displayed after turning the power off and on again, contact Epson support.

• When the following error codes are displayed, check the paper for the maximum number of sheets that can be loaded in each paper source.

  000181, 000184

Paper out in XX. Load paper. Paper Size: XX/Paper Type: XX

Load paper, and then insert the paper cassette all the way.

Too many paper cassette units are installed. Turn the power off and uninstall the extra units. See your documentation for details.

You can install up to three optional paper cassette unit. For other optional paper cassette units, uninstall them by following the reverse steps to installation.

Cannot print because XX is out of order. You can print from another cassette.

Turn the power off and on again, and then reinsert the paper cassette. If the error message is still displayed, contact Epson support or an authorised Epson service provider to request repairs.

The pickup roller in XX is nearing the end of its service life.

The pickup rollers need to be replaced periodically. Paper is not fed correctly from the paper cassette when it is time for replacement. Prepare new pickup rollers.

The pickup roller in XX has reached the end of its service life.

Replace the pickup rollers. After replacing the rollers, select Settings > Maintenance > Pickup roller information > Reset Counter, and then select the paper cassette for which you replaced the pickup rollers.

You need to replace Ink Supply Unit.

To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the ink supply unit when your printer indicates it is time to replace the ink supply unit. Replace with a new ink supply unit.

Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation.

If Paper Setup Auto Display is disabled, you cannot use AirPrint.

No dial tone is detected.

This problem might be resolved by selecting Settings > General Settings > Fax Settings > Basic Settings > Line Type, and then selecting PBX. If your phone system requires an external access code to get an outside line, set the access code after selecting PBX. Use # (hash) instead of the actual access code when entering an outside fax number. This makes connection more secure.

If the error message is still displayed, set the Dial Tone Detection settings to disabled. However, disabling this feature may drop the first digit of a fax number and send the fax to the wrong number.

Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details.

Received faxes may accumulate without being processed due to the following reasons.

• Cannot print because a printer error has occurred.

  Clear the printer error. To check the details and solutions to the error, press the button and then select Printer.

• Cannot save in the computer or the memory device.

  To check whether or not received faxes have been saved, press the button and then select Job. To save received faxes, turn on the computer or connect a memory device to the printer.

The combination of the IP address and the subnet mask is invalid. See your documentation for more details.

Contact your printer administrator.

To use cloud services, update the root certificate from the Epson Web Config utility.

Contact your printer administrator.

Check that the printer driver is installed on the computer and that the port settings for the printer are correct.

Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.

Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection.

Paper feed error. Remove C1, make sure there is no jammed paper remaining in the printer, and reload the paper.

Pull out paper cassette1, remove the jammed paper from inside the printer, and then re-insert the paper cassette.

Even if you cannot feed the paper, check the position of the pickup roller lock. If the position is wrong, push the pickup roller lock with your finger to correct the position. See the Web Movie Manuals for the position of the pickup roller lock.

https://support.epson.net/publist/vlink.php?code=NPD7274

For users in China, access the following website.

https://support.epson.net/publist/vlink.php?code=NPD7275

Recovery Mode

Update Firmware

Contact your printer administrator.