WF-M5899 Series

User's Guide

> Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Scanned Image Problems > Cannot Solve Problems in the Scanned Image

Cannot Solve Problems in the Scanned Image

Check the following if you have tried all of the solutions and have not solved the problem.

There are problems with the scanning software settings.

Solutions

Use Epson Scan 2 Utility to initialize the settings for the scanner software.

Note:

Epson Scan 2 Utility is an application supplied with the scanner software.

  1. Start the Epson Scan 2 Utility.

    • Windows 11
      Click the start button, and then select All apps > EPSON > Epson Scan 2 Utility.
    • Windows 10
      Click the start button, and then select EPSON > Epson Scan 2 Utility.
    • Windows 8.1/Windows 8
      Enter the application name in the search charm, and then select the displayed icon.
    • Windows 7
      Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
    • Mac OS
      Select Go > Applications > Epson Software > Epson Scan 2 Utility.

  2. Select the Other tab.

  3. Click Reset.

If initialization does not solve the problem, uninstall and re-install the scanner software.