A Message is Displayed on the LCD Screen

The combination of the IP address and the subnet mask is invalid. See your documentation for more details.

Enter the correct IP address or default gateway. Contact the person who setup the network for assistance.

Ink is low.

You can continue printing until you are prompted to replace the ink cartridges. However, note that the printer cannot print if any one of the ink cartridges is expended. Prepare new cartridges as soon as possible.

When black ink is running low and there is enough color ink remaining, see the following.

Continue Printing to Conserve Black Ink (for Windows Only)

Ink cartridge(s) are low. Print job may not print completely.

Select Continue printing or Replace before printing.

When you select Continue printing, the printer may stop printing indicating that it is time to replace the ink cartridge. In this case, follow the solutions below.

• When printing fails and paper is ejected

  Select No, cancel printing, and then replace the cartridge. If you select Yes, replace now, printing continues after you replace the cartridge and more paper is wasted.

• When paper is not ejected

  Select Yes, replace now, and then replace the cartridge. Printing is resumed after you replace the cartridge, but the color may differ slightly. To avoid this, select No, cancel printing.

When the printer stops during copying indicating it is time to replace the cartridge, the original on the scanner glass may move when you open and close the scanner unit to replace the cartridge. Place the original by aligning it with the corner mark on the scanner glass, and then start copying.

You need to replace the following ink cartridge(s).

To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates it is time to replace the cartridge. Replace the cartridge when you are prompted to do so.

Replacing Ink Cartridges

When color ink is expended and black ink still remains, see the following.

Temporarily Printing with Black Ink

Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support.

If print quality has not improved after repeating nozzle check and head cleaning 3 times, wait for at least 12 hours without printing, run the nozzle check once again, and then repeat head cleaning if necessary. We recommend turning off the printer by using the button. If print quality has still not improved, run Power Cleaning.

If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support.

Access the following or see documentation for details. Select [Dismiss] after confirming it.

If you cannot scan the QR code, connect with a smart device. See the following for more details.

Making Settings for Connecting to the Smart Device

Cannot recognize Ink Cartridge. Select "Next" to clear the error.

• Ink cartridge is not installed correctly. Press down each of the ink cartridges gently. Make sure they click into place.

• Installed ink cartridge is cannot be used with this printer. Replace the ink cartridges with the ones compatible with this printer.

  Ink Cartridge Codes

Communication error. Check if the computer is connected.

Connect the computer and the printer correctly. If you are connecting over a network, see the page that describes the network connection method from the computer.

If the error message is displayed during scanning, make sure that Epson ScanSmart is installed on the computer.

Making Settings for Connecting to the Computer

To use cloud services, update the root certificate from the Epson Web Config utility.

Run Web Config, and then update the root certificate.

Running Web Config on a Web Browser

Install the Epson Event Manager software on the computer to use this feature. See your documentation for more details.

Install Epson ScanSmart on the computer.

Installing the Applications Separately

Check the following if a computer is not found. - Connection between the printer and the computer (USB or network) - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details.

Make sure the computer is connected correctly.

Checking the Connection Status

Make sure that Epson ScanSmart is installed on the computer.

Installing the Applications Separately

Check that the printer driver is installed on the computer and that the port settings for the printer are correct.

Click Print Queue on the printer driver's Maintenance tab. Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.

Select "USBXXX" for a USB connection, or "EpsonNet Print Port for a Check that the printer driver is installed on the network connection.

Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct.

Paper Configuration is set to Off. Some features may not be available. For details, see your documentation.

If the Paper Configuration is disabled, you cannot use AirPrint.

Cannot use the inserted Memory Device. See your documentation for details.

Use a memory device supported by the product.

Memory Device Specifications

The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support.

Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad^*. It is not a user-serviceable part.

Borderless printing is not available, but printing with a border is available.

Where to Get Help

The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support.

Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad^*. It is not a user-serviceable part.

Tap OK to resume printing.

Where to Get Help

Printer Error

Turn the power off and on again. If the problem persists, press "Proceed".

Do the following.

1. Open the scanner unit and remove any paper or protective material inside the printer. Clean the translucent film if it is smeared.

Removing Jammed Paper

Cleaning the Translucent Film

2. Close the scanner unit and turn the power off and on again.

If the error message is still displayed after turning the power off and on again, contact Epson support.

Where to Get Help

An error occurred while saving. Check and if necessary, change the memory device.

The external storage device, such as a memory card, may be damaged. Check if the device is available.

Memory Device Specifications

Cannot recognize the media. See your documentation for more details about the media

Use a memory device supported by the product.

Memory Device Specifications

Paper remains inside because it is placed sideways. Place XX size of paper in the XX. Press "Complete" to remove the paper inside.

Load A4 size paper in the rear paper feed slot, and then tap Done. Load the removed paper again in the portrait direction aligning it with the arrow mark at the center of the rear paper feed slot.

Have you loaded the following paper in the XX?

Change the print settings or load paper that matches the print settings in the paper cassette, and then change the paper settings.

If you do not want to display this message from the next time, select Settings > Guide Functions, and then set Paper Mismatch to Off.

Recovery Mode

The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again.

1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.)

2. Visit your local Epson website for further instructions.