XP-970 Series

User's Guide

> Solving Problems > The Printer Does Not Work as Expected > Paper Does Not Feed Properly > No Paper Feeds

No Paper Feeds

The following causes can be considered.

The installation location is inappropriate.

Solutions

Place the printer on a flat surface and operate in the recommended environmental conditions.

Unsupported paper is being used.

Solutions

Use paper supported by this printer.

Paper handling is inappropriate.

Solutions

Follow paper handling precautions.

Too many sheets are loaded in the printer.

Solutions

Do not load more than the maximum number of sheets specified for the paper. For plain paper, do not load above the line indicated by the triangle symbol on the edge guide.

The paper settings on the printer are incorrect.

Solutions

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.

Paper slips when paper dust adheres to the roller.

Solutions

Clean the roller.

Cannot feed the paper after trying the solutions above.

Solutions

If you cannot feed paper from paper cassette 1, try loading the paper in paper cassette 2.