XP-970 Series

User's Guide

> Solving Problems > The Printer Does Not Work as Expected > Cannot Print > Cannot Print from Mac OS > Checking the Connection Status > Cannot Print Even Though a Connection has been Established (Mac OS)

Cannot Print Even Though a Connection has been Established (Mac OS)

The following causes can be considered.

A genuine Epson printer driver has not been installed.

Solutions

If a genuine Epson printer driver (EPSON XXXXX) has not been installed, the available functions are limited. We recommend using a genuine Epson printer driver.

There is a problem with the software or data.

Solutions

  • If you are printing a large data size image, the computer may run out of memory. Print the image at a lower resolution or a smaller size.

  • If you have tried all of the solutions and have not solved the problem, try uninstalling and then reinstalling the printer driver

There is a problem with the status of the printer.

Solutions

Make sure the printer status is not Pause.

Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume.