AM-C10000 Series

User's Guide

> Solving Problems > Printing, Copying, Scanning, and Faxing Quality is Poor > Copy Quality is Poor > Copies are Scuffed, Colors are Missing, Uneven, or Unexpected, or Banding, Straight Lines, Smears, or Dots Appear in the Copied Image

Copies are Scuffed, Colors are Missing, Uneven, or Unexpected, or Banding, Straight Lines, Smears, or Dots Appear in the Copied Image

One of the following situations may be the cause.

The print head nozzles may be clogged.

Solutions

Perform a nozzle check to see if the print head nozzles are clogged. Perform a nozzle check, and then clean the print head if any of the print head nozzles are clogged. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.

There is dust or dirt on the originals or the scanner glass.

Solutions

Remove any dust or dirt from the originals, and clean the scanner glass.

There is dust or dirt on the ADF or originals.

Solutions

Clean the ADF, and remove any dust or dirt from the originals.

The original was pressed with too much force.

Solutions

If you press with too much force, blurring, smudges, and spots may occur.

Do not press with too much force on the original or the document cover.

The copy density setting is too high.

Solutions

Lower the copy density setting.