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Epson

TM-S1000II

User's Manual

Epson

TM-S1000II

User's Manual

Troubleshoot
Troubleshooting

Before Using the Scanner

Important Safety InformationManuals for This ProductProduct Information PageChecking Items Included with the Scanner

Part Names

BodyWhat is the Franker?LED IndicatorsConnectors

Setup

Removing the Packing MaterialsConnecting the Scanner to a Host ComputerConnecting the AC AdapterInstalling the Franking CartridgeExtending the Guides

Basic Operations

Turning the Power On/OffOpening the CoversInstalling and Replacing the Franking CartridgeProcessing Documents

Cleaning

Cleaning the Image SensorCleaning the MICR Unit

Troubleshooting

About the QR Code Label on the ScannerThe Product Does Not Turn OnMeanings of LED IndicationsPaper JamsDocuments are not Fed Properly

Product Specifications

SpecificationsNameplate Location

Appendix

Restriction of UseCAUTIONSTrademarks

Top > Troubleshooting > Meanings of LED Indications

Meanings of LED Indications

The LED lights on the scanner indicate scanner status and communication status.
If an error or trouble occurs, check to see which LED light stays on or off, or is flashing.
For explanation of the LED lights, see LED Indicators.

Scanner Status Indications

: Ignore the LED lights shown with this icon in the table.

LED Indicator

Scanner status and troubleshooting

The scanner is ready for processing.

If scanning or other processing is not possible, check the communication status between the scanner and the computer.

The scanner has just been turned on and is performing an initialization operation. It will be ready for processing after a while.

When the power LED stops flashing and all LEDs turn off, the scanner is powered off.

The scanner is waiting for document(s) to be loaded.

Load document(s) into the ASF.

How to Set Documents

The scanner is ready to process documents or is processing documents.

The scanner is waiting for processed documents to be removed from the pocket. Remove the documents.

How to Remove Documents

If the error still occurs (the error LED keeps flashing) after removing the documents, the scanner may be malfunctioning. Contact your qualified service personnel.

The scanner cover or the franker cover is open.

Make sure the covers are properly closed.

When the error LED repeats the pattern of flashing twice and then going off, a mechanical positioning error has occurred.

To recover the scanner from the error, remove the error factor, such as foreign objects or paper, and send a recovery command or restart the scanner.

When the error LED repeats the pattern of flashing four times and then going off, a paper jam has occurred.

To recover the scanner from the error, remove the jammed paper, and send a recovery command or restart the scanner.

When the error LED repeats the pattern of flashing six times and then going off, a reading error has occurred.

To recover the scanner from the error, open the franker cover, remove the document, and send a recovery command or restart the scanner.

An unrecoverable error has occurred. Contact your qualified service personnel.

When the error LED repeats the pattern of flashing five times and then turning on, an unrecoverable error has occurred. Contact your qualified service personnel.

When the error LED repeats the pattern of flashing twice and then turning on, an unrecoverable error has occurred. Contact your qualified service personnel.

The scanner is updating the firmware.

The power LED flashes irregularly during the firmware update.

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Troubleshoot
Troubleshooting

Before Using the Scanner

Important Safety InformationManuals for This ProductProduct Information PageChecking Items Included with the Scanner

Part Names

BodyWhat is the Franker?LED IndicatorsConnectors

Setup

Removing the Packing MaterialsConnecting the Scanner to a Host ComputerConnecting the AC AdapterInstalling the Franking CartridgeExtending the Guides

Basic Operations

Turning the Power On/OffOpening the CoversInstalling and Replacing the Franking CartridgeProcessing Documents

Cleaning

Cleaning the Image SensorCleaning the MICR Unit

Troubleshooting

About the QR Code Label on the ScannerThe Product Does Not Turn OnMeanings of LED IndicationsPaper JamsDocuments are not Fed Properly

Product Specifications

SpecificationsNameplate Location

Appendix

Restriction of UseCAUTIONSTrademarks

Top > Troubleshooting > Meanings of LED Indications

Meanings of LED Indications

The LED lights on the scanner indicate scanner status and communication status.
If an error or trouble occurs, check to see which LED light stays on or off, or is flashing.
For explanation of the LED lights, see LED Indicators.

Scanner Status Indications

: Ignore the LED lights shown with this icon in the table.

LED Indicator

Scanner status and troubleshooting

The scanner is ready for processing.

If scanning or other processing is not possible, check the communication status between the scanner and the computer.

The scanner has just been turned on and is performing an initialization operation. It will be ready for processing after a while.

When the power LED stops flashing and all LEDs turn off, the scanner is powered off.

The scanner is waiting for document(s) to be loaded.

Load document(s) into the ASF.

How to Set Documents

The scanner is ready to process documents or is processing documents.

The scanner is waiting for processed documents to be removed from the pocket. Remove the documents.

How to Remove Documents

If the error still occurs (the error LED keeps flashing) after removing the documents, the scanner may be malfunctioning. Contact your qualified service personnel.

The scanner cover or the franker cover is open.

Make sure the covers are properly closed.

When the error LED repeats the pattern of flashing twice and then going off, a mechanical positioning error has occurred.

To recover the scanner from the error, remove the error factor, such as foreign objects or paper, and send a recovery command or restart the scanner.

When the error LED repeats the pattern of flashing four times and then going off, a paper jam has occurred.

To recover the scanner from the error, remove the jammed paper, and send a recovery command or restart the scanner.

When the error LED repeats the pattern of flashing six times and then going off, a reading error has occurred.

To recover the scanner from the error, open the franker cover, remove the document, and send a recovery command or restart the scanner.

An unrecoverable error has occurred. Contact your qualified service personnel.

When the error LED repeats the pattern of flashing five times and then turning on, an unrecoverable error has occurred. Contact your qualified service personnel.

When the error LED repeats the pattern of flashing twice and then turning on, an unrecoverable error has occurred. Contact your qualified service personnel.

The scanner is updating the firmware.

The power LED flashes irregularly during the firmware update.

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