XP-970 Series

User's Guide

> Solving Problems > Printing, Copying, and Scanning Quality is Poor > Copy Quality is Poor > Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image

Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image

The following causes can be considered.

The paper path is dirty.

Solutions

Load and eject paper without printing to clean the paper path.

There is dust or dirt on the originals or the scanner glass.

Solutions

Remove any dust or dirt that adheres to the originals, and clean the scanner glass.

The original was pressed with too much force.

Solutions

If you press with too much force, blurring, smudges, and spots may occur.

Do not press with too much force on the original or the document cover.

The copy density setting is too high.

Solutions

Lower the copy density setting.