XP-980 Series

User's Guide

> Solving Problems > Cannot Print or Scan > Paper Does Not Feed Properly > Points to Check

Points to Check

One of the following situations may be the cause.

The installation location is inappropriate.

Solutions

Place the printer on a flat surface and operate in the recommended environmental conditions.

Unsupported paper is being used.

Solutions

Use paper supported by this printer.

Paper handling is inappropriate.

Solutions

Follow paper handling precautions.

Too many sheets are loaded in the printer.

Solutions

Do not load more than the maximum number of sheets specified for the paper.

The paper settings on the printer are incorrect.

Solutions

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer.

The paper settings in the printer driver are incorrect.

Solutions

Make sure the paper size and paper type settings in the printer driver match the actual paper size and paper type loaded in the printer.

Paper slips when paper dust adheres to the roller.

Solutions

Paper dust may have adhered to the roller. Clean the roller.

Cannot feed paper used for the first time.

Solutions

Commercially available paper may not be fed correctly depending on the characteristics of the paper. Trying loading the paper in a different paper source. First try paper cassette 1, then paper cassette 2, and then the rear paper feed slot.