XP-8700 Series

User's Guide

> Solving Problems > Cannot Print or Scan > Problem Solving

Problem Solving

Read this section if you cannot print or scan as expected or if there are problems when printing. See the following for solutions to some common problems.

Is the printer turned on?

Solutions

  • Make sure that the printer is turned on.

  • Make sure that the power cord is correctly connected.

Is the printer itself working properly?

Solutions

  • If an error message is displayed on the LCD screen, check the error.

  • Print a status sheet and use it to check if the printer itself can print properly.

Is any paper jammed in the printer?

Solutions

If paper is jammed in the printer, it cannot start printing. Remove the jammed paper from the printer.

Has print data been sent correctly?

Solutions

  • Make sure there is no print data standing by from a previous job.

  • Check the printer driver to make sure the printer is not offline.

Are you having connection problems?

Solutions

  • Make sure that the cables are properly connected for all connections.

  • Make sure that the network device and USB hub are operating normally.

  • If you have a Wi-Fi connection, make sure that the Wi-Fi connection settings are correct.