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Epson

TM-m30II-H

User's Manual

Epson

TM-m30II-H

User's Manual

Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Product Models and Supported Interfaces

Checking the Product ModelList of Printer Interfaces

Part Names

Top and FrontConnectors

Setup

Checking/Changing the Installation DirectionChanging the Paper WidthConnecting CablesConnecting Smart DevicesUsing the Power Switch Cover

Basic Operations

Turning the Power On/OffRemoving the Covers (Rear and Bottom)Attaching the Covers (Rear and Bottom)Installing or Replacing the Roll Paper

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

About the QR Code LabelMeanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper Jams

Appendix

SpecificationsRestriction of UseCAUTIONSTrademarks

Top > Troubleshooting > Cannot Print

Cannot Print

If you cannot print even though an error has not occurred, perform a self-test to check if printing is possible.

Follow the steps below.

  1. Close the roll paper cover.

  2. While pressing the Feed button, turn on the printer. (Hold down the Feed button until printing starts.)
    After printing the current print status, a continuing self-test guidance is printed, and the Paper LED flashes.

  3. Briefly press the Feed button (less than one second) to continue the self-test.
    The printer prints using the built-in character set.
    After “*** completed ***“ is printed, the printer is reset and switches to standard mode.

  • Back
  • Top
  • Next
Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Product Models and Supported Interfaces

Checking the Product ModelList of Printer Interfaces

Part Names

Top and FrontConnectors

Setup

Checking/Changing the Installation DirectionChanging the Paper WidthConnecting CablesConnecting Smart DevicesUsing the Power Switch Cover

Basic Operations

Turning the Power On/OffRemoving the Covers (Rear and Bottom)Attaching the Covers (Rear and Bottom)Installing or Replacing the Roll Paper

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

About the QR Code LabelMeanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper Jams

Appendix

SpecificationsRestriction of UseCAUTIONSTrademarks

Top > Troubleshooting > Cannot Print

Cannot Print

If you cannot print even though an error has not occurred, perform a self-test to check if printing is possible.

Follow the steps below.

  1. Close the roll paper cover.

  2. While pressing the Feed button, turn on the printer. (Hold down the Feed button until printing starts.)
    After printing the current print status, a continuing self-test guidance is printed, and the Paper LED flashes.

  3. Briefly press the Feed button (less than one second) to continue the self-test.
    The printer prints using the built-in character set.
    After “*** completed ***“ is printed, the printer is reset and switches to standard mode.

  • Back
  • Top
  • Next

©Seiko Epson Corporation 2020 (M00127500 EN)

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