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  • Copyright

  • Trademarks

  • About This Manual

    • Introduction to the Manuals

    • Using the Manual to Search for Information

    • Marks and Symbols

    • Descriptions Used in this Manual

    • Operating System References

  • Important Instructions

    • Safety Instructions

      • Safety Instructions for Ink

    • Printer Advisories and Warnings

      • Advisories and Warnings for Setting Up the Printer

      • Advisories and Warnings for Using the Printer

      • Advisories and Warnings for Transporting or Storing the Printer

      • Advisories and Warnings for Using the Printer with a Wireless Connection

      • Advisories and Warnings for Using the LCD Screen

    • Protecting Your Personal Information

  • Printer Basics

    • Part Names and Functions

    • Guide to the Control Panel

      • Control Panel

      • Guide to the Home Screen

      • Entering Characters

      • Viewing Animations

  • Network Settings

    • Network Connection Types

      • Wi-Fi Connection

      • Wi-Fi Direct (Simple AP) Connection

    • Connecting to a Computer

    • Connecting to a Smart Device

      • Connecting to a smart device over a wireless router

      • Connecting to an iPhone, iPad, or iPod touch using Wi-Fi Direct

      • Connecting to Android Devices using Wi-Fi Direct

      • Connecting to Devices other than iOS and Android using Wi-Fi Direct

    • Making Wi-Fi Settings from the Printer

      • Making Wi-Fi Settings by Entering the SSID and Password

      • Making Wi-Fi Settings by Push Button Setup

      • Making Wi-Fi Settings by PIN Code Setup (WPS)

    • Checking the Network Connection Status

      • Network Icon

      • Printing a Network Connection Report

        • Messages and Solutions on the Network Connection Report

        • E-1

        • E-2, E-3, E-7

        • E-5

        • E-6

        • E-8

        • E-9

        • E-10

        • E-11

        • E-12

        • E-13

        • Message on the Network Environment

    • Printing a Network Status Sheet

    • Replacing or Adding New Wireless Routers

    • Changing the Connection Method to a Computer

    • Changing the Wi-Fi Direct (Simple AP) Settings

    • Disabling Wi-Fi from the Control Panel

    • Disconnecting Wi-Fi Direct (Simple AP) Connection from the Control Panel

    • Restoring the Network Settings from the Control Panel

  • Loading Paper

    • Paper Handling Precautions

    • Available Paper and Capacities

      • Genuine Epson Paper

      • Commercially Available Paper

      • Paper for Borderless Printing

        • Genuine Epson Paper

        • Commercially Available Paper

      • Paper for 2-Sided Printing

        • Genuine Epson Paper

        • Commercially Available Paper

      • List of Paper Type

    • Loading Paper in the Rear Paper Feed

  • Placing Originals

    • Placing Originals on the Scanner Glass

      • How to Place Various Originals

        • Placing Originals for 2-Up Layout

        • Placing a Double-Page Spread for 2-Up Layout

        • Placing an ID Card for Copying

        • Placing Multiple Photos for Scanning at the Same Time

  • Printing

    • Printing from the Control Panel

      • Printing Lined Paper and Calendars

    • Printing from a Computer

      • Printing Basics - Windows

      • Printing Basics - Mac OS

      • Printing on 2-Sides

        • Printing on 2-Sides - Windows

        • Printing on 2-Sides - Mac OS

      • Printing Several Pages on One Sheet

        • Printing Several Pages on One Sheet - Windows

        • Printing Several Pages on One Sheet - Mac OS

      • Printing to Fit the Paper Size

        • Printing to Fit the Paper Size - Windows

        • Printing to Fit the Paper Size - Mac OS

      • Printing Multiple Files Together (for Windows Only)

      • Printing One Image on Multiple Sheets to Create a Poster (for Windows Only)

        • Making Posters Using Overlapping Alignment Marks

      • Printing Using Advanced Features

        • Adding a Printing Preset to Print Easily

        • Printing a Reduced or Enlarged Document

        • Adjusting the Print Color

        • Printing a Watermark (for Windows Only)

        • Printing a Header and Footer (for Windows Only)

        • Printing Clear Bar Codes (for Windows Only)

    • Printing from Smart Devices

      • Using Epson iPrint

        • Installing Epson iPrint

        • Printing Using Epson iPrint

      • Using Epson Print Enabler

      • Using AirPrint

      • Printing Using Mopria Print Service

    • Canceling Printing

      • Canceling Printing - Control Panel

      • Canceling Printing - Windows

      • Canceling Printing - Mac OS

  • Copying

    • Copying Basics

    • Copying in Various Layout

    • Menu Options for Copying

  • Scanning

    • Scanning Using the Control Panel

      • Scanning to a Computer

        • Making Custom Settings in Epson Event Manager

      • Scanning Using WSD

        • Setting Up a WSD Port

    • Scanning from a Computer

      • Scanning Using Epson Scan 2

        • Scanning Documents (Document Mode)

        • Scanning Photos or Pictures (Photo Mode)

    • Scanning from Smart Devices

      • Installing Epson iPrint

      • Scanning Using Epson iPrint

  • Replacing Ink Cartridges and Other Consumables

    • Checking the Status of the Remaining Ink and the Maintenance Box

      • Checking the Status of the Remaining Ink and the Maintenance Box - Control Panel

      • Checking the Status of the Remaining Ink and the Maintenance Box - Windows

      • Checking the Status of the Remaining Ink and the Maintenance Box - Mac OS X

    • Ink Cartridge Codes

    • Ink Cartridge Handling Precautions

    • Replacing Ink Cartridges

    • Maintenance Box Code

    • Maintenance Box Handling Precautions

    • Replacing a Maintenance Box

    • Temporarily Printing with Black Ink

      • Temporarily Printing with Black Ink - Windows

      • Temporarily Printing with Black Ink - Mac OS

    • Conserving Black Ink when the Black Ink Is Low (for Windows Only)

  • Maintaining the Printer

    • Preventing the Print Head from Drying

    • Checking and Cleaning the Print Head

      • Checking and Cleaning the Print Head - Control Panel

      • Checking and Cleaning the Print Head - Windows

      • Checking and Cleaning the Print Head - Mac OS

    • Aligning the Print Head

      • Aligning the Print Head - Control Panel

    • Cleaning the Paper Path for Ink Smears

    • Cleaning the Scanner Glass

    • Cleaning the Translucent Film

    • Saving Power

      • Saving Power - Control Panel

  • Menu Options for Settings

    • Menu Options for Supply Status

    • Menu Options for Maintenance

    • Menu Options for Printer Setup

    • Menu Options for Network Settings

    • Menu Options for Epson Connect Services

    • Menu Options for Google Cloud Print Services

    • Menu Options for Guide Functions

    • Menu Options for Customer Research

    • Menu Options for Firmware Update

    • Menu Options for Restore Default Settings

  • Network Service and Software Information

    • Epson Connect Service

    • Application for Configuring Printer Operations (Web Config)

      • Running Web Config on a Web Browser

      • Running Web Config on Windows

      • Running Web Config on Mac OS

    • Windows Printer Driver

      • Guide to Windows Printer Driver

      • Making Operation Settings for the Windows Printer Driver

    • Mac OS Printer Driver

      • Guide to Mac OS Printer Driver

      • Making Operation Settings for the Mac OS Printer Driver

        • Accessing the Operation Settings Window of the Mac OS Printer Driver

        • Operation Settings of the Mac OS Printer Driver

    • Application for Scanning Documents and Images (Epson Scan 2)

      • Adding the Network Scanner

    • Application for Configuring Scanning Operations from the Control Panel (Epson Event Manager)

    • Application for Printing Images (Epson Photo+)

    • Software Update Tools (EPSON Software Updater)

    • Installing Applications

    • Updating Applications and Firmware

      • Updating the Printer's Firmware using the Control Panel

    • Uninstalling Applications

      • Uninstalling Applications - Windows

      • Uninstalling Applications - Mac OS

  • Solving Problems

    • Checking the Printer Status

      • Checking Error Codes on the LCD Screen

      • Checking the Printer Status - Windows

      • Checking the Printer Status - Mac OS

    • Checking the Software Status

    • Removing Jammed Paper

      • Removing Jammed Paper from the Rear Paper Feed

      • Removing Jammed Paper from Inside the Printer

      • Removing Jammed Paper from Rear Cover

    • Paper Does Not Feed Correctly

      • Paper Jams

      • Paper Feeds at a Slant

      • Several Sheets of Paper are Fed at a Time

      • Paper Out Error Occurs

      • Paper is Ejected During Printing

    • Power and Control Panel Problems

      • Power Does Not Turn On

      • Power Does Not Turn Off

      • Power Turns Off Automatically

      • LCD Screen Gets Dark

    • Cannot Print from a Computer

      • Checking the Connection (USB)

      • Checking the Connection (Network)

      • Checking the Software and Data

        • Checking for Genuine Epson Printer Drivers

      • Checking the Printer Status from the Computer (Windows)

      • Checking the Printer Status from the Computer (Mac OS)

    • When You Cannot Make Network Settings

      • Cannot Connect from Devices Even Though Network Settings are No Problems

      • Checking the SSID Connected to the Printer

      • Checking the SSID for the Computer

      • Wireless LAN (Wi-Fi) Connections Become Unstable When Using USB 3.0 Devices on a Mac

    • Cannot Print from an iPhone, iPad, or iPod touch

    • Printout Problems

      • Printout is Scuffed or Color is Missing

      • Banding or Unexpected Colors Appear

      • Colored Banding Appears at Intervals of Approximately 2.5 cm

      • Blurry Prints, Vertical Banding, or Misalignment

        • Print Quality Does Not Improve Even After Aligning the Print Head

      • Print Quality is Poor

      • Paper Is Smeared or Scuffed

      • Paper is Smeared During Automatic 2-Sided Printing

      • Printed Photos are Sticky

      • Images or Photos are Printed in Unexpected Colors

      • Colors Differ from What You See on the Display

      • Cannot Print Without Margins

      • Edges of the Image are Cropped During Borderless Printing

      • The Position, Size, or Margins of the Printout Are Incorrect

      • Printed Characters Are Incorrect or Garbled

      • The Printed Image Is Inverted

      • Mosaic-Like Patterns in the Prints

      • Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image

      • Moiré (Cross-Hatch) Patterns Appear in the Copied Image

      • An Image of the Reverse Side of the Original Appears in the Copied Image

      • The Printout Problem Could Not be Cleared

    • Other Printing Problems

      • Printing Is Too Slow

      • Printing or Copying Slows Down Dramatically During Continuous Operation

      • Cannot Cancel Printing from a Computer Running Mac OS X v10.6.8

    • Cannot Start Scanning

      • Cannot Start Scanning when Using the Control Panel

    • Scanned Image Problems

      • Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass

      • The Image Quality Is Rough

      • Offset Appears in the Background of Images

      • Text is Blurred

      • Moiré Patterns (Web-Like Shadows) Appear

      • Cannot Scan the Correct Area on the Scanner Glass

      • Cannot Preview in Thumbnail

      • Text is Not Recognized Correctly when Saving as a Searchable PDF

      • Cannot Solve Problems in the Scanned Image

    • Other Scanning Problems

      • Scanning Is Too Slow

      • Scanning Slows Down Dramatically During Continuous Scanning

      • Scanning Stops when Scanning to PDF/Multi-TIFF

    • Other Problems

      • Slight Electric Shock when Touching the Printer

      • Operation Sounds Are Loud

      • Application Is Blocked by a Firewall (for Windows Only)

  • Appendix

    • Technical Specifications

      • Printer Specifications

        • Printable Area

          • Printable Area for Single Sheets

          • Printable Area for Envelopes

      • Scanner Specifications

      • Interface Specifications

      • Network Function List

      • Wi-Fi Specifications

      • Security Protocol

      • Supported Third Party Services

      • Dimensions

      • Electrical Specifications

      • Environmental Specifications

        • Environmental Specifications for Ink Cartridges

      • System Requirements

    • Regulatory Information

      • Standards and Approvals

        • Standards and Approvals for European Model

        • Standards and Approvals for Australian Model

      • Restrictions on Copying

    • Transporting and Storing the Printer

    • Where to Get Help

      • Technical Support Web Site

      • Contacting Epson Support

        • Before Contacting Epson

        • Help for Users in Europe

        • Help for Users in Australia

        • Help for Users in New Zealand

/ Solving Problems / Printout Problems

Printout Problems

Printout is Scuffed or Color is MissingBanding or Unexpected Colors AppearColored Banding Appears at Intervals of Approximately 2.5 cmBlurry Prints, Vertical Banding, or MisalignmentPrint Quality is PoorPaper Is Smeared or ScuffedPaper is Smeared During Automatic 2-Sided PrintingPrinted Photos are StickyImages or Photos are Printed in Unexpected ColorsColors Differ from What You See on the DisplayCannot Print Without MarginsEdges of the Image are Cropped During Borderless PrintingThe Position, Size, or Margins of the Printout Are IncorrectPrinted Characters Are Incorrect or GarbledThe Printed Image Is InvertedMosaic-Like Patterns in the PrintsUneven Colors, Smears, Dots, or Straight Lines Appear in the Copied ImageMoiré (Cross-Hatch) Patterns Appear in the Copied ImageAn Image of the Reverse Side of the Original Appears in the Copied ImageThe Printout Problem Could Not be Cleared

© 2020 Seiko Epson Corp.