Paper Is Smeared or Scuffed

When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path.

Place the paper on a flat surface to check if it is curled. If it is, flatten it.

When printing on thick paper, the print head is close to the printing surface and the paper may be scuffed. In this case, enable the reduce scuff setting. If you enable this setting, print quality may decline or printing may slow down.

• Control panel

  Select Settings > Printer Settings, and then enable Thick Paper.

• Windows

  Click Extended Settings on the printer driver's Maintenance tab, and then select Thick Paper and Envelopes.

• Mac OS

  Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies > Options (or Driver). Select On as the Thick paper and envelopes setting.

When Thick Paper is selected and the printed surface is smeared, select Settings > Printer Settings, and then enable Short Grain Paper. This does not apply to borderless printing.

When performing manual 2-sided printing, make sure that the ink is completely dry before reloading the paper.

When using the automatic 2-sided printing feature and printing high density data such as images and graphs, set the print density to lower and the drying time to longer.