Select your printer model

Parameters are refined by the selected printer.

Printer Status and countermeasures


Printer class

Printer Status

Cause

Countermeasure

status.connection==Printer.FALSE

  • The printer is powered off.
  • No connection is established with the printer.

Check the power and communication status of the printer.

status.online==Printer.FALSE

Offline status.

Remove a cause which forces the printer offline (e.g., the cover is open or paper has run out).

status.online==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.coverOpen==Printer.TRUE

Cover is open.

Close the printer cover.

status.coverOpen==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paper==Printer.PAPER_NEAR_END

Running short of paper.

Replace the paper.

status.paper==Printer.PAPER_EMPTY

Paper has run out.

Refill the paper.

status.paper==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paperFeed==Printer.TRUE

Paper is being fed by pressing the Paper Feed button.

Run the process after paper feed completes.

status.paperFeed==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.panelSwitch==Printer.SWITCH_ON

Panel switch is being operated.

Run the process after the operation completes.

status.panelSwitch==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.drawer==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.errorStatus==
Printer.MECHANICAL_ERR

Mechanical error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
Printer.AUTOCUTTER_ERR

Auto cutter error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
Printer.UNRECOVER_ERR

Unrecoverable error occurred.

Power off and then on the printer.

Contact the distributor or service center if the problem persists.

status.errorStatus==
Printer.AUTORECOVER_ERR

  • Head overheat error occurred.
  • Motor driver IC overheat error occurred.
  • Battery overheat error occurred.

Start the process after the device is cooled down.

The print reference mark on the label sheet cannot be found.

Open and close the cover.

status.errorStatus==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.autoRecoverError==
Printer.HEAD_OVERHEAT

Head overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
Printer.MOTOR_OVERHEAT

Motor driver IC overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
Printer.BATTERY_OVERHEAT

Battery overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
Printer.WRONG_PAPER

The print reference mark on the label sheet cannot be found.

Open and close the cover.

status.autoRecoverError==
Printer.COVER_OPEN

Cover is open.

Close the printer cover.

status.autoRecoverError==
Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.buzzer==Printer.TRUE

Buzzer is sounding.

Check the buzzer sounding condition of the printer, and run the process after removing the cause for buzzer sounding.

status.buzzer==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.adapter==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.batteryLevel==
Printer.BATTERY_LEVEL_1

Running short of battery.

Charge the battery or connect the AC adapter.

status.batteryLevel==
Printer.BATTERY_LEVEL_0

Battery has run out.

Replace the battery or connect the AC adapter.

status.batteryLevel==Printer.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.removalWaiting ==
Printer.REMOVAL_WAIT_PAPER

The printer is waiting for the paper to be removed.

Remove the paper.

status.paperTakenSensor==
Printer.REMOVAL_DETECT_UNKNOWN

The paper removal sensor cannot detect the paper.

Do not expose the printer to strong light.

HybridPrinter class

Printer Status

Cause

Countermeasure

status.connection==HybridPrinter.FALSE

  • The printer is powered off.
  • No connection is established with the printer.

Check the power and communication status of the printer.

status.online==HybridPrinter.FALSE

Offline status.

Remove a cause which forces the printer offline (e.g., the cover is open or paper has run out).

status.online==HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.coverOpen==HybridPrinter.TRUE

Cover is open.

Close the printer cover.

status.coverOpen==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paper==
HybridPrinter.PAPER_NEAR_END

Running short of paper.

Replace the paper.

status.paper==
HybridPrinter.PAPER_EMPTY

Paper has run out.

Refill the paper.

status.paper==HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paperFeed==HybridPrinter.TRUE

Paper is being fed by pressing the Paper Feed button.

Run the process after paper feed completes.

status.paperFeed==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.panelSwitch==
HybridPrinter.SWITCH_ON

Panel switch is being operated.

Run the process after the operation completes.

status.panelSwitch==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.drawer==HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.errorStatus==
HybridPrinter.MECHANICAL_ERR

Mechanical error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
HybridPrinter.AUTOCUTTER_ERR

Auto cutter error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
HybridPrinter.UNRECOVER_ERR

Unrecoverable error occurred.

Power off and then on the printer. Contact the distributor or service center if the problem persists.

status.errorStatus==
HybridPrinter.AUTORECOVER_ERR

  • Head overheat error occurred.
  • Motor driver IC overheat error occurred.

Start the process after the device is cooled down.

status.errorStatus==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.autoRecoverError==
HybridPrinter.HEAD_OVERHEAT

Head overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
HybridPrinter.MOTOR_OVERHEAT

Motor driver IC overheat error occurred

Run the process after the device gets cooled down.

status.autoRecoverError==
HybridPrinter.WRONG_PAPER

The print reference mark on the label sheet cannot be found.

Open and close the cover.

status.autoRecoverError==
HybridPrinter.COVER_OPEN

Cover is open.

Close the printer cover.

status.autoRecoverError==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.insertionWaiting==
HybridPrinter.INSERTION_WAIT_SLIP

Waiting for slip sheet insertion.

Insert a slip sheet.

status.insertionWaiting==
HybridPrinter.INSERTION_WAIT_
VALIDATION

Waiting for validation sheet insertion.

Insert a validation sheet.

status.insertionWaiting==
HybridPrinter.INSERTION_WAIT_MICR

Waiting for slip sheet insertion for MICR reading.

Insert a slip sheet.

status.insertionWaiting==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.removalWaiting==
HybridPrinter.REMOVAL_WAIT_PAPER

Waiting for paper removal.

Remove the paper.

status.removalWaiting==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.slipPaper==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

 

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