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Epson

TM-P20II

User's Manual

Epson

TM-P20II

User's Manual

Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationManuals for This ProductProduct Information PageChecking Items Included with the Printer

Part Names

BodyOperation panel

Basic Operations

Placing or Hanging the PrinterInstalling the BatteryCharging the BatteryTurning the Power On/OffOpening/Closing the Roll Paper CoverInstalling or Replacing the Roll Paper

Setup

Connecting to Smart DevicesConnecting to Computers

Cleaning

Cleaning the Printer CaseCleaning the Thermal HeadCleaning the Platen Roller and Paper Detector

Troubleshooting

QR Code LabelMeanings of LED IndicationsWhen the Roll Paper JamsPrintout is FaintCannot Print

Product Specifications

Product SpecificationsConsumables and Options

Appendix

Restriction of UseCAUTIONSTrademarks

Top > Product Specifications > Product Specifications

Product Specifications

Printing method

Thermal line printing

Roll paper

Width

57.5 +/- 0.5 mm {2.26 +/- 0.02 in.}

Diameter

40 mm {1.57 in.} maximum

Outer diameter of the roll paper core

At least 18 mm {0.71 in.}

Interface

USB-C

USB 2.0 Full-Speed (12 Mbps)

Wi-Fi model

IEEE802.11 a/b/g/n/ac (2.4 GHz or 5 GHz) compliant

Bluetooth model

Bluetooth 5.0 Dual mode: Outside Brazil

Bluetooth Dual mode: Brazil

Power supply

Battery

OT-BY20

(Included and also available as an option)

Approximate life span (number of charge/discharge cycles): 500 cycles

USB charging

Note:

Epson cannot guarantee and is not responsible for the performance or quality of 3rd party USB charging devices. The following is provided as a starting point reference to consider in selecting a 3rd party USB charging device.

Be sure to use Product that meets the following electrical specifications:

Minimum output

5.0 V/0.5 A

Maximum output

5.0 V/8.0 A

Be sure to use Product that meets appropriate and applicable safety certifications, ratings and regulation, which apply in the region where the product will be used.

For examples,

  • FCC Part 15 compliant

  • UL/CSA/TUV/ISED/CE/PSE/BIS/CCC etc.

When charging the printer, be sure to use the included USB Type-C cable.

Charging time

USB Type- C

At normal temperatures

At low temperatures

5 V/3 A

Approx. 3 hours

Approx. 5 hours

5 V/1.5 A

Approx. 3.5 hours

Approx. 6 hours

5 V/900 mA
5 V/500 mA

Approx. 10 hours

Approx. 19.5 hours

Charging time is the measured time from approximately 0% remaining charge to fully charged under the following conditions.

  • The battery is new.

  • The printer is powered off.

  • Normal temperatures are defined as approximately 10 to 30°C {50 to 86°F} and low temperatures as approximately 0 to 10°C {32 to 50°F}.

Continuous operating time

Wi-Fi model

Approx. 15 hours

Bluetooth model

Approx. 27 hours

Measured under our operating conditions when the battery is fully charged. The values vary depending on usage conditions and the operating environment.

Temperature/Humidity

Operating

Temperature: -15 to 50˚C {5 to 122˚F}
(Print quality can be guaranteed at 5 to 45 °C {41 to 113˚F})

Humidity: 10 to 90% RH, no condensation

When charging via USB

Temperature: 0 to 40˚C {32 to 104˚F}
(Print quality is not guaranteed)

Humidity: 10 to 90% RH, no condensation

Storage

When the printer was stored under the following conditions, leave it at 25°C {77°F}, 60% RH for 2 hours and then check the operation.

Hot and humid: 120 hours at 50˚C {122˚F}, 90% RH

High temperature: 120 hours at 70˚C {158˚F}

Low temperature: 120 hours at -25˚C {-13˚F}

Altitude

3,000 m or less

Overall dimensions (W x D x H)

Approx. 79.0 x 120 x 46.0 mm {3.11 x 4.72 x 1.81 in.}

Dimensions with belt clip removed.

Weight

Wi-Fi model

Approx. 223 g {0.49 lb}

Bluetooth model

Approx. 216 g {0.48 lb}

Both are the weight excluding the belt clip and paper.

  • Back
  • Top
  • Next
Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationManuals for This ProductProduct Information PageChecking Items Included with the Printer

Part Names

BodyOperation panel

Basic Operations

Placing or Hanging the PrinterInstalling the BatteryCharging the BatteryTurning the Power On/OffOpening/Closing the Roll Paper CoverInstalling or Replacing the Roll Paper

Setup

Connecting to Smart DevicesConnecting to Computers

Cleaning

Cleaning the Printer CaseCleaning the Thermal HeadCleaning the Platen Roller and Paper Detector

Troubleshooting

QR Code LabelMeanings of LED IndicationsWhen the Roll Paper JamsPrintout is FaintCannot Print

Product Specifications

Product SpecificationsConsumables and Options

Appendix

Restriction of UseCAUTIONSTrademarks

Top > Product Specifications > Product Specifications

Product Specifications

Printing method

Thermal line printing

Roll paper

Width

57.5 +/- 0.5 mm {2.26 +/- 0.02 in.}

Diameter

40 mm {1.57 in.} maximum

Outer diameter of the roll paper core

At least 18 mm {0.71 in.}

Interface

USB-C

USB 2.0 Full-Speed (12 Mbps)

Wi-Fi model

IEEE802.11 a/b/g/n/ac (2.4 GHz or 5 GHz) compliant

Bluetooth model

Bluetooth 5.0 Dual mode: Outside Brazil

Bluetooth Dual mode: Brazil

Power supply

Battery

OT-BY20

(Included and also available as an option)

Approximate life span (number of charge/discharge cycles): 500 cycles

USB charging

Note:

Epson cannot guarantee and is not responsible for the performance or quality of 3rd party USB charging devices. The following is provided as a starting point reference to consider in selecting a 3rd party USB charging device.

Be sure to use Product that meets the following electrical specifications:

Minimum output

5.0 V/0.5 A

Maximum output

5.0 V/8.0 A

Be sure to use Product that meets appropriate and applicable safety certifications, ratings and regulation, which apply in the region where the product will be used.

For examples,

  • FCC Part 15 compliant

  • UL/CSA/TUV/ISED/CE/PSE/BIS/CCC etc.

When charging the printer, be sure to use the included USB Type-C cable.

Charging time

USB Type- C

At normal temperatures

At low temperatures

5 V/3 A

Approx. 3 hours

Approx. 5 hours

5 V/1.5 A

Approx. 3.5 hours

Approx. 6 hours

5 V/900 mA
5 V/500 mA

Approx. 10 hours

Approx. 19.5 hours

Charging time is the measured time from approximately 0% remaining charge to fully charged under the following conditions.

  • The battery is new.

  • The printer is powered off.

  • Normal temperatures are defined as approximately 10 to 30°C {50 to 86°F} and low temperatures as approximately 0 to 10°C {32 to 50°F}.

Continuous operating time

Wi-Fi model

Approx. 15 hours

Bluetooth model

Approx. 27 hours

Measured under our operating conditions when the battery is fully charged. The values vary depending on usage conditions and the operating environment.

Temperature/Humidity

Operating

Temperature: -15 to 50˚C {5 to 122˚F}
(Print quality can be guaranteed at 5 to 45 °C {41 to 113˚F})

Humidity: 10 to 90% RH, no condensation

When charging via USB

Temperature: 0 to 40˚C {32 to 104˚F}
(Print quality is not guaranteed)

Humidity: 10 to 90% RH, no condensation

Storage

When the printer was stored under the following conditions, leave it at 25°C {77°F}, 60% RH for 2 hours and then check the operation.

Hot and humid: 120 hours at 50˚C {122˚F}, 90% RH

High temperature: 120 hours at 70˚C {158˚F}

Low temperature: 120 hours at -25˚C {-13˚F}

Altitude

3,000 m or less

Overall dimensions (W x D x H)

Approx. 79.0 x 120 x 46.0 mm {3.11 x 4.72 x 1.81 in.}

Dimensions with belt clip removed.

Weight

Wi-Fi model

Approx. 223 g {0.49 lb}

Bluetooth model

Approx. 216 g {0.48 lb}

Both are the weight excluding the belt clip and paper.

  • Back
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  • Next

©Seiko Epson Corporation 2022 (M00148600 EN)

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