This section explains how to solve problems when using Document Capture Pro.
Some items and settings may not be available depending on the scanner you are using.
Read this help for the sections that apply to your scanner.
Cannot scan
Cannot use the control panel buttons
Document Capture Pro is not operating
A communication error is displayed in Document Capture Pro
Cannot send images scanned in Document Capture Pro by e-mail
The printer is not displayed by the print function
The computer is not displayed in the scanner
Some functions are not available
Some items cannot be set when saving in PDF format
Barcodes or OCR text are not detected
QR codes are not detected
Characters are not recognized accurately when saving in Microsoft(R) Word, Excel(R), or PowerPoint(R) format
Form separation does not work as expected
Cannot save imported frames in Document Capture Pro
Auto is not displayed in Rotation for Scan Settings
Computers that should have been prioritized on the scanner's panel using Display on Panel are no longer displayed on the panel
Scanning is canceled if I use other software while scanning
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