Select your printer model

Parameters are refined by the selected printer.

Printer Status and countermeasures


Printer class

Printer Status

Cause

Countermeasure

status.connection==EPOS2_FALSE

  • The printer is powered off.
  • No connection is established with the printer.

Check the power and communication status of the printer.

status.online==EPOS2_FALSE

Offline status.

Remove a cause which forces the printer offline (e.g., the cover is open or paper has run out).

status.online==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.coverOpen==EPOS2_TRUE

Cover is open.

Close the printer cover.

status.coverOpen==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paper==EPOS2_PAPER_NEAR_END

Running short of paper.

Replace the paper.

status.paper==EPOS2_PAPER_EMPTY

Paper has run out.

Refill the paper.

status.paper==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paperFeed==EPOS2_TRUE

Paper is being fed by pressing the Paper Feed button.

Run the process after paper feed completes.

status.paperFeed==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.panelSwitch==EPOS2_SWITCH_ON

Panel switch is being operated.

Run the process after the operation completes.

status.panelSwitch==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.drawer== EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.errorStatus==
EPOS2_MECHANICAL_ERR

Mechanical error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
EPOS2_AUTOCUTTER_ERR

Auto cutter error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
EPOS2_UNRECOVER_ERR

Unrecoverable error occurred.

Power off and then on the printer.

Contact the distributor or service center if the problem persists.

status.errorStatus==
EPOS2_AUTORECOVER_ERR

  • Head overheat error occurred.
  • Motor driver IC overheat error occurred.
  • Battery overheat error occurred.

Start the process after the device is cooled down.

The print reference mark on the label sheet cannot be found.

Open and close the cover.

status.errorStatus==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.autoRecoverError==
EPOS2_HEAD_OVERHEAT

Head overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
EPOS2_MOTOR_OVERHEAT

Motor driver IC overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
EPOS2_BATTERY_OVERHEAT

Battery overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
EPOS2_WRONG_PAPER

The print reference mark on the label sheet cannot be found.

Open and close the cover.

status.autoRecoverError==
EPOS2_COVER_OPEN

Cover is open.

Close the printer cover.

status.autoRecoverError==
EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.buzzer==EPOS2_TRUE

Buzzer is sounding.

Check the buzzer sounding condition of the printer, and run the process after removing the cause for buzzer sounding.

status.buzzer==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.adapter==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.batteryLevel==
EPOS2_BATTERY_LEVEL_1

Running short of battery.

Charge the battery or connect the AC adapter.

status.batteryLevel==
EPOS2_BATTERY_LEVEL_0

Battery has run out.

Replace the battery or connect the AC adapter.

status.batteryLevel==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.removalWaiting ==
EPOS2_REMOVAL_WAIT_PAPER

The printer is waiting for the paper to be removed.

Remove the paper.

status.paperTakenSensor ==
EPOS2_REMOVAL_DETECT_UNKNOWN

The paper removal sensor cannot detect the paper.

Do not expose the printer to strong light.

HybridPrinter class

Printer Status

Cause

Countermeasure

status.connection==EPOS2_FALSE

  • The printer is powered off.
  • No connection is established with the printer.

Check the power and communication status of the printer.

status.online==EPOS2_FALSE

Offline status.

Remove a cause which forces the printer offline (e.g., the cover is open or paper has run out).

status.online==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.coverOpen==EPOS2_TRUE

Cover is open.

Close the printer cover.

status.coverOpen==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paper==EPOS2_PAPER_NEAR_END

Running short of paper.

Replace the paper.

status.paper==EPOS2_PAPER_EMPTY

Paper has run out.

Refill the paper.

status.paper==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.paperFeed==EPOS2_TRUE

Paper is being fed by pressing the Paper Feed button.

Run the process after paper feed completes.

status.paperFeed==
HybridPrinter.UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.panelSwitch==EPOS2_SWITCH_ON

Panel switch is being operated.

Run the process after the operation completes.

status.panelSwitch==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.drawer==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.errorStatus==
EPOS2_MECHANICAL_ERR

Mechanical error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
EPOS2_AUTOCUTTER_ERR

Auto cutter error occurred.

Remove the error cause and power off and then on the printer.

status.errorStatus==
EPOS2_UNRECOVER_ERR

Unrecoverable error occurred.

Power off and then on the printer. Contact the distributor or service center if the problem persists.

status.errorStatus==
EPOS2_AUTORECOVER_ERR

  • Head overheat error occurred.
  • Motor driver IC overheat error occurred.

Start the process after the device is cooled down.

status.errorStatus==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.autoRecoverError==
EPOS2_HEAD_OVERHEAT

Head overheat error occurred.

Run the process after the device gets cooled down.

status.autoRecoverError==
EPOS2_HEAD_OVERHEAT

Motor driver IC overheat error occurred

Run the process after the device gets cooled down.

status.autoRecoverError==
EPOS2_WRONG_PAPER

The print reference mark on the label sheet cannot be found.

Open and close the cover.

status.autoRecoverError==
EPOS2_COVER_OPEN

Cover is open.

Close the printer cover.

status.autoRecoverError==
EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.insertionWaiting==
EPOS2_INSERTION_WAIT_SLIP

Waiting for slip sheet insertion.

Insert a slip sheet.

status.insertionWaiting==
EPOS2_ INSERTION_WAIT_VALIDATION

Waiting for validation sheet insertion.

Insert a validation sheet.

status.insertionWaiting==
EPOS2_ INSERTION_WAIT_MICR

Waiting for slip sheet insertion for MICR reading.

Insert a slip sheet.

status.insertionWaiting==
EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.removalWaiting==
EPOS2_REMOVAL_WAIT_PAPER

Waiting for paper removal.

Remove the paper.

status.removalWaiting==
EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

status.slipPaper==EPOS2_UNKNOWN

No connection is established with the printer.

Check the communication status of the printer.

 

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